Panasonic Connect - Manager, Product Engineering
At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business. As part of our team, you will push boundaries, take action, and face challenges alongside our customers to innovate experiences that define the changing world of work. Watch this video to see how we connect talent to opportunity, work to tomorrow and solutions to purpose. Come join our journey!
What You Get to Do: As the ProAV Engineering Manager, you will collaborate with the Product Management team and Sales Team to ensure your team is aligned with Panasonic Connect’s goals & objectives. The ProAV Engineering team focuses on the following core areas: product and solution development, product demonstrations, product operational training, product user guides, product evaluations, advanced technical support/problem resolution, consulting support, sales engineering support, customer satisfaction as well as quality management. Administrative and Management Responsibilities
The salary range of $120,000 –$175,000 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.
#LI-REMOTE
At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business. As part of our team, you will push boundaries, take action, and face challenges alongside our customers to innovate experiences that define the changing world of work. Watch this video to see how we connect talent to opportunity, work to tomorrow and solutions to purpose. Come join our journey!
What You Get to Do: As the ProAV Engineering Manager, you will collaborate with the Product Management team and Sales Team to ensure your team is aligned with Panasonic Connect’s goals & objectives. The ProAV Engineering team focuses on the following core areas: product and solution development, product demonstrations, product operational training, product user guides, product evaluations, advanced technical support/problem resolution, consulting support, sales engineering support, customer satisfaction as well as quality management. Administrative and Management Responsibilities
- Hold weekly meetings with team and team members to receive updates and provide guidance on priorities or work and asset allocation.
- Complete trip reports and after-action reviews, streamline and continuously improve the process for the completion and use of your team’s trip reports.
- Compile, review and distribute competitive analysis performed by team.
- Implement and seek continuous improvement on Voice of Customer (VOC) reporting.
- Track and supervise the progress on Issue reporting that is escalated to your team from various stakeholders, ensuring items are properly addressed/resolved.
- Supervise and actively participate in the creation of Product Setup Guides and other technical documents as required by the business unit.
- Closely engage with various product factories to include providing feedback and guidance on product roadmaps and desired feature sets. Collaborate closely with Product Management in these efforts.
- Along with your team members, conduct product evaluations to include the completion and review of written reports and ensure distribution to relevant stakeholders.
- Test and submit reports on engineering samples from the factory.
- Consolidate feedback from stakeholders to offer input on product roadmap.
- Assist in the development of solutions for combinations of Panasonic and 3rd party products.
- Test, evaluate and submit reports on relevant software, Panasonic & 3rd party.
- Collaborate with the Marketing & Sales team to support trade shows – specifically serve as the liaison to the ProAV Engineering team for the preparation, deployment, set-up, tear down for NAB show.
- Collaborate with the Service team to provide on-site support when issues are escalated from the service team.
- Perform and/or allocate resources to perform technical remote support for sales demonstrations.
- Perform and/or allocate resources to perform technical remote support for customers/end users when requested.
- Perform and/or allocate resources to perform remote customer training.
- Assist in the set up and/or assign resources as needed for the execution of on-site sales demos.
- Assist in the set up and/or assign resources as needed to perform on-site customer training.
- Develop an extensive technical understanding of all Panasonic broadcast, cinema & professional video systems, audio, solutions and services. Specifically, service as the product expert for the following:
- SMPTE ST 2110 IP based production switcher system
- PTZ cameras which includes streaming and auto tracking workflows.
- Studio camera systems and Camcorders.
Set the example of having a continuous learning, development and growth mindset by quickly learning new products and quickly becoming the subject matter expert on new offerings within the ProAV space.
What You'll Bring
Education and Experience- B.S. degree in at least one of the following areas: Computer Science, Electrical Engineering, Broadcast, or AV Engineering.
- CCNA certification preferred.
- 5+ Years of experience in technical interface with resellers and end-users on hardware, software, and/or entanglement services
- Proactive thinker who takes a systematic approach to solving problems to ensure customer satisfaction and achieving company goals.
- 2-3 years of Leadership/Management experience is preferred.
- Must be self-driven and motivated, while there are some processes and procedures in place, the ideal candidate will proactively look for areas to improve and drive continues improvement.
- Strong written and oral communication skills.
- Skilled presenter who is comfortable with presenting one-on-one or to large audiences.
- Effectively communicate with internal departments (sales, service, product management, engineering & executive management).
- Significant working knowledge of SMPTE ST 2110
- Working knowledge of streaming and production protocols
- Proficient in Microsoft Windows, Apple Mac OS and Linux
- Ability to work variable hours (including some weekends) due to business travel, customer availability and trade show involvement.
- Ability to have meetings at odd hours to accommodate communication with overseas team members.
- Ability to lift equipment weighing up to 40lbs.
- Ability to travel domestically ~40%
- Ability to travel overseas.
The salary range of $120,000 –$175,000 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.
- High Performance Culture
- A focus on Diversity, Equity and Inclusion
- Teamwork and Collaboration
- Rewards and Recognition
- Learning & Development Opportunities Across Multiple Business Units
- Competitive compensation packages
- Hybrid work model
- Comprehensive benefits
- Paid Parental Care Leave
- Educational Assistance
- Volunteer time off
- Total Well Being Program
- Employee Referral Program
#LI-REMOTE
