Who We Are: Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/. The Position:
Support the 24/7 operation of Panasonic Avionics IFEC (In-Flight Entertainment and Connectivity) applications and services. Part the Application Services team charged with ensuring a high level of service continuity and reliability across the Panasonic Avionics suite of services.
- Applications Engineer I
- Assist with application deployments and upgrades
- Assist with asset management
- Assist with key process improvement initiatives to support business continuity and reliability of system infrastructure.
- Assist with application monitoring changes recommended by team leads.
- Assist with tape backups, which includes: Offsite management of tapes, replacing tapes as needed, and troubleshooting backup issues.
- Provide on-call 24/7/365 support on production systems, services & infrastructure (in rotation with other staff)
- Customer Support
- Provide responses to trouble tickets in a timely fashion and in compliance with NOC/CPC standards.
What We’re Looking For:
- College diploma or university degree with a Technical Major, such as Engineering or Computer Science; equivalent experience may be considered in lieu of education requirement
- 2 years relevant IT/Development experience, including Network Operations Center and 24/7 call center experience
- Basic understanding of UNIX operating systems administration including Red Hat Linux, Ubuntu & CentOS
- Excellent verbal and written communication skills.
- Basic understanding of virtualization best practices and fundamentals
- Basic understanding of network and communications systems fundamentals.
- Ability to execute on multiple priorities in a dynamic environment.
- Willing to learn new tools and technologies as we continue to involve In-Flight Entertainment and Connectivity.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
- Some domestic (less than 10%) and international (less than 5%) travel may be required for the purpose of cross training, capacity management & meeting with off-site personnel/management.
- May be required to undertake temporary work assignments in other states, counties or countries as operational requirements dictate.
- May be required to lift up to 30 pounds.
- Current passport in good standing.
