Who We Are: Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/. The Position:
Support the 24/7 operation of Panasonic Avionics IFEC (In-Flight Entertainment and Connectivity) products. Assist with diagnosing & troubleshooting ground network related issues, coordinating with peers and staff inside the Customer Performance Center. If needed, issues and problems that cannot be fixed may be referred to outside vendors or handed off to higher Tier level. Assist with ground network related issues
- Network Operations
- Assist Customer Performance Center Tier I for ground network related questions, issues, and problem identification.
- Work on ground network issues and provide timely response to customer escalations.
- Assist with monitoring of ground & satellite network upgrades, maintenance fixes, and vendor-supplied patches in conjunction with ground & satellite engineering group.
- Monitor ground & satellite network utilizing supplied tools and systems; provide reactive and proactive support based on interpretation of the tools.
- Assist with all ground network, satellite, applications & engineering operations.
- Systems Administration
- Assists with maintaining and administering network monitoring & management systems for ground & satellite networks.
- Assist with equipment configuration changes to provide maximum uptime on critical systems, services & infrastructure for connectivity services.
- Provide on-call 24/7/365 support on production systems, services & infrastructure (in rotation with other staff).
- Escalate & resolve support incident tickets, problems, and known issues
What We’re Looking For:
- BS EE or 4-year technical degree is required (i.e. Computer Science, Computer Engineering, Network
- Engineering)
- Cisco CCNA or equivalent work experience
- 2 years relevant work experience in a network operations environment
- Knowledge about troubleshooting and supporting satellite-based systems including iDirect, Newtec or equivalent technologies.
- Knowledge in working with and supporting global enterprise-based network systems: Cisco, Juniper, Palo Alto, Avocent, etc.
- Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, EIGRP, BGP, OSPF, NHRP, ATM, PPP, MPLS, VTP, VRF
- Hardware: Cisco ASA, ASR, enterprise switching Experience with technical support/systems administration on projects using UNIX operating systems, including Red Hat Linux, Ubuntu & Solaris.
- Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems.
- Knowledge of information gathering, planning and organizing methods and principles.
- Exceptional customer service orientation.
- Exceptional written and oral communication skills.
- Superior attention to detail.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills.
- Proven analytical and problem-solving abilities.
- Ability to execute on multiple priorities in a dynamic environment.
- Proven experience working in and contributing to a team-oriented, collaborative environment.
- Ability to solve problems quickly and completely.
- Works on problems of moderate to diverse scope where analysis of data requires evaluation of identifiable factors.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- On call duties as required.
- Occasional inspection of cables and wiring in floors and ceilings.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
- Some domestic (less than 10%) and international (less than 5%) travel may be required for the purpose of cross training, capacity management & meeting with off-site personnel/management.
- May be required to lift up to 30 pounds.
- Current passport in good standing.
