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Supervisor, Maintenance Services

REQ: REQ-130620 Technical Service and Repair

Panasonic Avionics Corporation
  • Burlingame, CA, United States
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  (San Francisco, Airport) 

Applicable licenses and education and 3+ experience. Starting rates increase with years of experience. Other offerings include bonus potential, paid time off, 11 paid holidays, sick time, medical, dental, vision, 401K with match, life insurance, and more.  

Who we are: 

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! 

As a Maintenance Services Representative Lead for PAC, you will be using your A&P license to service our electronic aviation devices onboard planes! How exciting would it be to be a part of the technology that delights millions of people in an industry that’s here to stay! If you want to learn more about us visit us at And for a full listing of open job opportunities go to 

The Position: 

  • Supervision  
  • Develop a work schedule that incorporates the needs of the customer and Panasonic Avionics Corporation (PAC) and provide a monthly update by the fifth of the following month. 
  • Lead line technicians as they perform their duties. 
  • Schedule line technician's daily maintenance activities. 
  • Aircraft/IFE Maintenance and other Support  
  • Perform maintenance, preventive maintenance, and alterations to PAC IFE Systems and other aircraft equipment on aircraft subject to e.g. FAA/CAA/EASA/CASA regulations. 
  • Perform troubleshooting and testing of electronic assemblies and units, and the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft. 
  • Build customer satisfaction through identification, tracking, reporting, and successfully overcome all technical issues for assigned airlines using networked communication systems. 
  • Be a strong customer advocate inside Panasonic Avionics to help engineers and management understand and appreciate the customer's views and negotiation points. 
  • Technically support the customer as a liaison between line operations and PAC departments. 
  • Aggressively contribute to the resolution of all in-fleet problems, assisting the efforts of affected support and engineering organizations within PAC. 
  • Develop and maintain a thorough and accurate knowledge of all PAC products, testers, harnesses, and associated equipment. Requires that employee maintain knowledge of product revisions and modifications. 
  • As required, based on aircraft type, may work on other aircraft equipment as assigned. 
  • Training /Documentation  
  • Perform daily data entry tasks and administrative duties. 
  • Operate as the local trainer on the PAC IFE SYSTEM. 

What we are looking for: 

  • High school diploma or equivalent. 
  • 3 - 5 years related industry experience preferred. 
  • Appropriate academic/technical qualifications and experience to satisfy regulatory licensing for assigned country or geographical region, and customer requirements e.g. FAA, CASA or EASA A, B1 and/or B2 with relevant type ratings. 
  • Ability to pass extensive security and background checks. 
  • Airline maintenance operations and 24/7 technical support experience highly desired. 
  • Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instructions in English, the global aviation standard. 
  • Demonstrated ability to lead others. 
  • Proficient in Word, Excel, Outlook (MS products). 
  • Advanced background and knowledge of electronics and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with two years of related industry experience. 
  • Ability to work in a high-stress, high-pressure environment. 
  • Consistently works on moderately complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. 
  • Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader. 
  • As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways. 

*Must be able to meet the requirements of the airport authority and/or airline customers related to health and safety and/or access to the airport, airplanes, and related equipment; including vaccination and testing where lawful and applicable.  

Our Principles: 

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude 

What we offer: 

  • Paid time off:  
  • Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. 
  • All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked 
  • Insurance:  
  • Medical insurance offerings from Aetna and Kaiser (CA &HI). 
  • Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. 
  • Dental PPO and DMO options & Vision insurance through EyeMed or VSP. 
  • 401K with 50% match on up to 8% contribution, full vested 
  • Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.  

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporation. 



REQ: REQ-130620 Technical Service and Repair

  • Burlingame, CA, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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