Service Account Representative

REQ: REQ-119123 Service/Installation

  • Kansas City, MO, United States
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  • Communicates with store managers, maintenance personnel, and other customer personnel as needed.
  • Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.
  • Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project Administrators, Technicians, etc.)
  • Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
  • Maintain customer records using Hussmann and customer based automated systems.
  • Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
  • Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.
  • Prepares and provides specific customer reports related to analytics, repair history, and predictive maintenance.
  • Ensure maintenance standards are performed at the highest level for quality.
  • Frequently mines data to obtain trending problems and provide recommended solution / courses of action.
  • Additional responsibilities as assigned.

Qualifications and Education Requirements

  • High School Diploma OR Five years of related experience and/or training; or equivalent combination of education and experience.
  • Bachelors degree preferred

Preferred Skills

  • Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
  • Strong communication skills, verbal and written, required.
  • Intermediate to advanced proficiency in Microsoft Office Suite.
  • Strong organizational, time management skills.
  • Flexibility to work outside normal working hours, as required.
  • Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
  • High level of professionalism and diplomacy.
  • Handles confidential matters and issues where the highest level of discretion and decorum.
  • Demonstrated ability to making decisions, learn quickly, thinking rationally and exercising good judgment. Work effectively in diverse team environment.
  • Strong attention to detail, and ability to manage multiple, competing deadlines.
  • Proven sales and customer services skills.
  • Strong Project Management Skills Required
  • Working knowledge of Refrigeration systems, service agreements
  • Customer Service Experience (High Profile customer)
  • Ability to work both individually and as a team with minimum supervision.

REQ: REQ-119123 Service/Installation

  • Kansas City, MO, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

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