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Dispatcher

REQ: REQ-136165 Service/Installation

Hussmann Corporation
  • St. Rose, LA, United States
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Description 

Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs, verify receipt of call by technician 

Answer and direct inbound phone calls 

Text technicians and track locations using GPS applications 

Manage technician check-in and checkout daily 

Manage on-call schedule and communications with contact center 

Alliance super-user mobile phone support 

Part house purchase and tool orders 

Manage warranty process and work scheduling 

Process specialty job requests (scientific, etc.) with time and materials/quotes 

Prepare and analyze customer quotes for service 

Ability to prioritize calls and leverage appropriate workforce 

Respond to customer difficulties with billing and service 

Communicate work orders, messages and information to or from supervisors or technicians 

Confer with customers/management to address questions, problems, or requests for service 

Assign technicians and work order or purchase order number 

Close work tickets and contact customers for feedback regarding performance/quality 

Respond and review calls taken by call center 

Obtain COD information and notify credit to send an application for credit approval to new customers 

Additional responsibilities as assigned 

 

Requirements 

High school diploma and 5 years of related experience and/or training; or equivalent combination of education and experience; associate degree preferred 

Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment 

Strong communication skills, verbal and written, required. 

Intermediate to advanced proficiency in Microsoft Office Suite 

Strong organizational, time management skills, and high attention to detail 

Flexibility to work outside normal working hours, as required. 

Working knowledge of refrigeration/HVAC a plus 

High level of professionalism and diplomacy 

Superior customer service skills 

Excellent telephone and communication skills with ability to handle high volume of calls 

Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment 

Work effectively in diverse team environment  

Our organization offers benefits that are the best fit for you at every stage of your career: 

Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more 

Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world. 

Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor. 

REQ: REQ-136165 Service/Installation

  • St. Rose, LA, United States
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As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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