As the Area Service Manager, you will manage service operations for the customer base within a district. Responsibilities include service financial performance, field service team development and supervision, support of the acquisition process, and customer maintenance and growth. Responsibilities:
- Owns service operations with direct responsibility for service execution while leading a team, or teams, to accomplish specific operational performance objectives
- Oversee exempt and nonexempt direct reports
- Manage Service Operations, including service contracts, emergency service, quoted work, renewals, warranty, and change requests
- Own and drive customer satisfaction, including management of customer relationships, business development, issue resolution, and timely, efficient emergency and preventative service
- Develop and execute strong safety culture and behaviors across all levels of Service Operations, including safety inspections, committees, communications, investigations, and prevention. Identification and prioritization of service requirements, in addition to detailed job planning with aim of maintaining and driving service operations profitability
- Develop accurate budget forecasts, project budget oversight, and identify potential cost-saving and risk mitigation measures
- Periodization of schedule revisions to ensure timely, effective customer support with contract provisions and customer need
- Create and review of contracts and estimates by utilization of risk analysis processes and risk plan development
- Conduct performance appraisals together with service supervisory personnel in recommendation of merit increases, in addition to the management of hiring, promotion, development, and disciplinary processes
- Support development, coaching, and onboarding of new service team members
- Compile and analyze market conditions and data trends towards the maintenance of a strong Service Department regarding performance and customer and employee relations
- Facilitate interdepartmental collaboration for purpose of addressing any organizational process concerns, in addition to invoicing and collection issues
- HS diploma/GED (Bachelors preferred) with Five years of related experience and/or training; or equivalent combination of education and experience
- Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred
- Strong background in management/leadership function
- Demonstrated ability to engage in high pressure situations with effective stress management skills
- Frequent 24/7 availability
- Intermediate to advanced proficiency in Microsoft Office Suite
- Flexibility to work outside normal working hours, as required
- Valid driver's license and safe driving record
- Travel within region as required