As the customer service representative, you are responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department. RESPONSIBILITIES:
- Responsible for daily reviews of service technician timesheets Examine and analyze completed service work orders.
- Communicate effectively with service managers and service technicians to resolve discrepancies and to obtain missing documents.
- Assist and support technicians and service managers with the preparation of quotes resulting from pull through service work.
- Participate in customer discussions as required to submit the quote, follow up on quote approvals and scheduling of quoted work.
- Audit invoices that have exported to billing system, finalize the sale for services rendered per the customer’s ROE, print invoices, attached work order and other required documents and distribute to the customer.
- Maintain customer Rules of Engagements and billing system.
- Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.
- Additional responsibilities as assigned.
Education Requirement: Required Level: High School and Five years of related experience and/or training; or equivalent combination of education and experience. Preferred level: Bachelor’s Degree Minimum Years of Experience Necessary: 1 – 5 Additional Information:
- Work effectively in diverse team and fast paced environment.
- Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
- Strong communication skills, verbal and written, required.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Strong organizational, time management skills.
- Able to meet short and long term deadlines.
- Must be flexible to work outside normal working hours and weekends as required.
Our organization offers benefits that are the best fit for you at every stage of your career: Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more Hussmann is a subsidiary of Panasonic USA. We are a leader in providing display merchandisers, refrigeration systems, installation and services to food retailers around the world. We do more than provide a refrigeration system or install and maintain equipment. We provide our customers with solutions to make their businesses better. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents and 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world. Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.
