Customer Service Representative

REQ: REQ-121532 Service/Installation

  • Bridgeton, MO, United States
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Role and Responsibilities
  • First contact for receiving calls and emails for parts requests.
  • Utilize Hussmann Part’s Oracle System to capture customer information and generate proposals.
  • Qualify customers for urgency and history of business transactions
  • Price and determine availability for requests and generate quotations
  • Process orders for shipments including complete entry of customer and transaction data to ensure correct recording of order.
  • Communicate and coordinate opportunities between Equipment Sales teammates.
  • Monitor and complete the Warranty Parts Order and Tracking.
  • Assist in the development of parts identification tools.
  • Work with the Category Manager to offer inventory stock suggestions to meet the customer needs.
  • Must be able to work in a fast paced environment, managing multiple projects and ability and have the ability to flex to the needs of the business, taking on additional duties as needed.
Qualifications and Education Requirements
  • High School Diploma
  • 2+ years customer support experience; business to business sales support
  • Proficient in Word, Excel, Outlook, Adobe Acrobat, Internet Explorer. 
  • BSS experience preferred
  • Advanced verbal and written communication skills. 
  • Ability to develop and maintain an organized and repeatable sales and ordering process. 
  • Enthusiasm for customer service and has a sense of urgency. 
  • Ability to prioritize and reprioritize quickly. 
  • Ability to thrive in a fast paced environment. 

REQ: REQ-121532 Service/Installation

  • Bridgeton, MO, United States
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