Customer Service Representative

REQ: REQ-118297 Customer Service

  • Houston, TX, United States
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The service coordinator is responsible for planning, coordinating, controlling, and directing activities of operational resources.  Also, they are responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers.
Strategic Account Leadership - 

1. Provides knowledge and consultation in the form of developing Refrigeration system related solutions for the customer’s problems, including financial and performance-based considerations. 
2. Utilizes Account management process to develop specific action plans to grow assigned accounts.
3. Identifies potential opportunities with existing customers.
4. Develops multiple relationships with buying influences in the customer’s organization, including facility manager, project managers, project engineers, and purchasing.
5. Develops and executes an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable and successful partnership.
6. Provides total account business reports and annual forecasts.   Tactical

Account Leadership - 

1. Provides quotes for service repairs, change-outs, and energy solutions including quotes for time and material as well as fixed price services.
2. Prepares and submits required management activity reports.
3. Collects project data and compares it to the office’s capabilities.
4. Develops, evaluates, and discusses possible solutions with the customer, including AR resolution.
5. Estimates project by analyzing and integrating equipment, controls, subcontractors, and services for each project using Hussmann business systems.
6. Develops preliminary project fulfilment

REQUIREMENTS:

• Associate's degree preferred
• 0-3 years’ experience in facilities or Refrigeration services; or equivalent combination of education and experience
• Strong project management skills required
• Working knowledge of Refrigeration systems, service agreements, and Microsoft Office products

REQ: REQ-118297 Customer Service

  • Houston, TX, United States
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As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.