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Contact Center Agent : 6am-2:30pm (Thursday/Friday off)

REQ: REQ-144906 General

Hussmann Corporation
  • Bridgeton, MO, United States
  • Kansas City, MO, United States
  • Des Moines, IA, United States
  • Charleston, SC, United States
  • Schertz, TX, United States
  • Charlotte, NC, United States
  • Detroit, MI, United States
Apply Apply

The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize the basic applications and resources to determine customer requirements, and resolution. They will resolve internal and external customer issue via calls or email.

 

Role and Responsibilities
 
  • Handle inbound calls from customers or technicians 24/7/365. Able to dispatch when necessary. 
  • Gather vital details from customers or technicians related to the reason for the call, and identify the appropriate course of action needed to handle the call.
  • Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers’ expectations. 
  • Handle follow up and escalation of service calls when applicable
  • During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.

 

Requirements:

  • 0-1 year Customer Engagement
  • High School or GED
  • Work schedule is third shift from 10:00pm-6:30am. Days off are Thursday and Friday.
Our organization offers benefits that are the best fit for you at every stage of your career:Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and moreHussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor

REQ: REQ-144906 General

  • Bridgeton, MO, United States
  • Kansas City, MO, United States
  • Des Moines, IA, United States
  • Charleston, SC, United States
  • Schertz, TX, United States
  • Charlotte, NC, United States
  • Detroit, MI, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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