Panasonic Projector Technician - Walt Disney World

Essential Job Functions:

• Provide technical repair on Panasonic PJ products: by testing, troubleshooting, and diagnosing hardware failures and display gear to the sub-assembly and component level.
• Align and calibrate customer repairs for optimal performance onsite.
• Clean, QC, and help properly pack every unit prior to send back to customer.
• Maintain service records in the current service database system on all repairs, and order parts needed for repairs if needed
• Enter all customer, parts, and problem description and resolution information data for every unit
• Assure all customer and product data is updated, complete, and relevant
• Communicate with customers and account management on status of all repairs.
• Assist customers with technical questions, as required in a timely manner by phone or e-mail.
• Attend all product training and personal development training as specified by management.
• Remain current on industry technology and market trends on related hardware and software.

Requirements:

• Able to travel 20% of the time to cover Panasonic customer within driving distance of job site facility
• 4-years technical degree required or 5-years’ experience repairing equipment in a similar industry preferred
• Knowledge of projector operation and maintenance. 
• Extensive experience in examining, investigating, and solving dynamic problems is desired
• Experience troubleshooting Computer and video products is required
• Manage company resources (equipment, laptop, etc.) to keep properly running and in good condition.
• Manage time properly to arrive on time and leave after assigned shift, except as approved by management.
• Ability to work independently with minimal supervision.
• Capable of analyzing, troubleshooting, and resolving complex customer issues and product failures.
• Follow-up or properly escalate unresolved customer issues for quickest resolution.
• Good communication and inter-personal skill.
• Effective oral and written communication skills, including the ability to clearly express thoughts to others and exchange information.
• Ability to dress in a professional manner.
• Highly self-motivated and independent.

Pay range $20.00-$30.00

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.