Senior QA Analyst

Panasonic Canada Inc. is currently looking to hire for the position of Senior QA Analyst. These are two (2) openings.

Contributes to testing of our desktop, web, mobile and cloud applications on various platforms to assure those products are high quality and secured. Contributes to all aspects of software and product testing, including manual and automation testing, load, stress, and performance testing. Contributes to development of testing strategies, test documents, identification of faults, and the review of QA reports. Contributes to projects as assigned and ensures the project is going as per the plan. Creates test cases for new and existing functionalities. Tests engineering efforts that extend the life of our current platform. Provides subject matter expertise and assists in the development of best practices. Works with other departments to facilitate maintenance efforts. Assists junior QAs through transfer of knowledge and addressing specific questions. Participates in team resolution of issues. Monitors and contributes on researching, comparing, and recommending new QA tools.

This is a full-time position.

This position is hybrid. Any office-based work will be performed from our Mississauga office at Ambler Drive & occasionally from Niagara on the Lake office.

• Tests and supports new and existing applications on desktop, web, mobile and cloud platforms. Performs manual and automation tests in accordance with established guidelines and project plan. Contributes to hardware device testing. Creates automation to support regression testing, and continuously improves testing practices to ensure timely and efficient delivery.
• Develops focused test plans. Performs complex test cases and maintain associated test records. Reviews new requirements. Provides estimates on new requirements. Assists in the process with development in order to provide timely and accurate resolution to critical customer issues. Contributes to the quality portion of building, packaging and deploying code. Identifies patterns that need to be addressed from a quality perspective prior to hitting QA environments.
• Designs test plan for future requirements. Sets up and maintains test environments. Performs unit testing, integration testing, system testing, acceptance testing, performance testing, security testing, usability testing, compatibility testing, regression testing using Agile and Waterfall based methodologies. Follows defined processes.
• Creates documentation for new and existing features and functionalities. Reviews documents submitted by other team members. Writes detailed test cases. Reviews test cases created by other team members. Ensures all components of the applications continue to meet functional requirements. Tracks and logs failures, communicates failures to the lead. Communicates status to the lead as required.
• Provides fourth-tier support for menu, application and hardware related issues including POS software setup and functionality, hardware configuration and general POS related functions. Provides timely and accurate resolution to customer issues. Establishes root cause and provides analysis and in depth testing to reproduce the reported issue before escalating for resolution. Proactively works with other team members as needed to resolve issues and meet project goals. Interfaces with other groups or departments regarding external project requirements.
• Provides technical and functional guidance and support to more junior team members. Provides technical and functional performance feedback to management for junior and intermediate team members. Performs peer test reviews to identify improvements to test plans. Provides subject matter expertise in one or more areas of product functionality.
• Provides technical leadership and influence on other team members. Coordinates and prioritizes work as well as the work required from others. Fosters teamwork within the group, proactively mentors, develops team members. Uses customer understanding and knowledge of the relevant technologies to measure the quality of a better product/service, provides customer insight to management.
• Performs additional duties during absence of team lead or when asked by team lead. Oversees software releases. Resolves escalations. Attends meetings as required. Proactively works with other team members as needed to resolve issues and meet project goals. Preforms daily reviews, including but not limited to the prioritization of tasks and assigning the prioritized tasks to juniors and intermediates. Answers queries/questions from stakeholders and management. Communicates results to the team lead.
• Upgrades knowledge and skills in current and emerging Software & Hardware technologies through the use of self-teaching options such as on the job training for proprietary offerings, through researching manuals, participating in software communities, or using other online options, and through the use of more formal options such as in-class sessions, webinars or formal institutional learning. Shares knowledge with other team members.

• 3- or 4-year University or College degree in Computer Sciences.
• Minimum 5 years of related Software Quality Assurance experience with a minimum of 1 year experience in a senior role.
• Experience with manual and automated test case creation, testing client/server interactions.
• Experience of technical areas and tooling: Network tools, Performance tools, Analytics tools, API test tooling, Automation frameworks, device farms, or similar
• Knowledge and experience working on Selenium, Test Complete Automation, Postman, VMware Workstation, Microsoft SQL, source control and branching's, such as GIT or Azure DevOps, Visual Studio.
• Understanding of/experience with SDLC (Software Development Life Cycle) and STLC (Software Testing Life Cycle), unit testing, integration testing, system testing, acceptance testing, performance testing, load testing, security testing, usability testing, compatibility testing, Agile and Waterfall based methodologies.
• Experience with Hardware device testing.
• Knowledge and experience with setup and configuration of network switches and routers.
• Fixing highly complex problems and bugs is expected from Senior QA Analyst.
• Engineering expert who can reverse engineer the most difficult defects, UX issues, source of data issues and configuration errors. Ability to reconstruct complex issues into a clear proof for development to fix.
• Ability to prioritize and handle multiple projects.
• Some complex problem solving required to provide technical solutions to meet customer needs. Helping junior and intermediate team members to solve the problems that they face on day-to-day basis.
• Team player, approachable, helpful, open-minded, problem solver, accountable, creative, adaptable, shows empathy and gratitude, has conflict resolution skills, has decision making skills, has leadership skills.
• Effective collaboration and communication with peers and subordinates. Clear and effective communication of technical concepts to technical and non-technical audiences.
• Communicates and explains concepts to junior team members, with a sensitivity to personal ability and cultural diversity. May from time to time communicate bad news.
• Provides regular and ad hoc updates, information, answers, and solutions to lead and management proactively and on request.

NICE-TO-HAVES:

• Experience on Point-of-Sale systems is a plus.

BENEFITS & PERKS – WHAT’S IN IT FOR YOU:

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health. ​

• Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
• Panasonic Retirement Pension Plan (RPP/DCPP)
• Group Retirement Savings Plan (RSP)
• Generous Parental Leave Top Up
• Education Assistance Program/ Tuition Reimbursement
• Employee Purchase Program
• Employee & Family Assistance Program (EFAP)
• Competitive Rates on Home and Auto Insurance
• Employee Volunteer Program – Paid Time Off for Volunteer Days
• Onsite Events!
• And many more benefits & perks

HYBRID WORK MODEL

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

WHO WE ARE:

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

HOW TO APPLY

Please include a PDF copy of your current resume.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

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