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Maintenance Services Representative Lead

REQ: REQ-125548 Technical Service and Repair

  • East Boston, MA, United States
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Perform line maintenance, preventive maintenance, and alterations, including Panasonic Avionics Corporation (PAC) In-flight Entertainment Systems and other aircraft equipment on aircraft subjected to applicable National Aviation Authorities Regulations to include: troubleshooting and testing of electronic assemblies and units, the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft and the modification/alteration of installed equipment. Line maintenance responsibilities may vary by location.

Main responsibilities:                                                                            Supervision

  • Develop a work schedule that incorporates the needs of the customer and Panasonic Avionics Corporation (PAC) and provide a monthly update by the fifth of the following month.
  • Lead line technicians as they perform their duties.
  • Schedule line technician's daily maintenance activities.

Aircraft/IFE Maintenance and other Support

  • Perform maintenance, preventive maintenance, and alterations to PAC IFE Systems and other aircraft equipment on aircraft subject to e.g. FAA/CAA/EASA/CASA regulations.
  • Perform troubleshooting and testing of electronic assemblies and units, and the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft.
  • Build customer satisfaction through identification, tracking, reporting, and successfully overcome all technical issues for assigned airlines using networked communication systems.
  • Be a strong customer advocate inside Panasonic Avionics to help engineers and management understand and appreciate the customer's views and negotiation points.
  • Technically support the customer as a liaison between line operations and PAC departments.
  • Aggressively contribute to the resolution of all in-fleet problems, assisting the efforts of affected support and engineering organizations within PAC.
  • Develop and maintain a thorough and accurate knowledge of all PAC products, testers, harnesses, and associated equipment. Requires that employee maintain knowledge of product revisions and modifications.
  • As required, based on aircraft type, may work on other aircraft equipment as assigned.

Training /Documentation

  • Perform daily data entry tasks and administrative duties.
  • Operate as the local trainer on the PAC IFE SYSTEM.                       


  • Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instructions in English, the global aviation standard.
  • Demonstrated ability to lead others.
  • Proficient in Word, Excel, Outlook (MS products).
  • Advanced background and knowledge of electronics and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with two years of related industry experience.
  • Consistently works on moderately complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.
  • Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader.
  • As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways.


  • High school diploma or equivalent.
  • 3 - 5 years related industry experience preferred.
  • Appropriate academic/technical qualifications and experience to satisfy regulatory licensing for assigned country or geographical region, and customer requirements e.g. FAA, CASA or EASA A, B1 and/or B2 with relevant type ratings.
  • Ability to pass extensive security and background checks.
  • Airline maintenance operations and 24/7 technical support experience highly desired.


  • Must have the legal right to work in assigned country through nationality, visa or work permits.
  • May require both international and domestic travel, up to 25% of time, to other line station locations to provide relief from time to time as required.
  • Must hold a valid driver’s license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
  • Must be able to work any shift, weekends and holidays.
  • Manual dexterity and the ability to grasp and work with tool parts and equipment.
  • Ability to climb and work from ladder or platform; endure sitting, standing, bending or twisting for extended periods and ability to lift up to 50 pounds.
  • Ability to operate under extreme weather conditions and in confined spaces for extended periods.
  • Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels.

REQ: REQ-125548 Technical Service and Repair

  • East Boston, MA, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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