Maintenance Services Representative Lead

REQ: WY3637 Technical Service and Repair

  • Madrid, Spain
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Job Summary

Provide Lead Maintenance Service Representative (MSR) support at Madrid, Spain.  Perform maintenance, preventive maintenance, and alterations to Panasonic Avionics Corporation (PAC) In-flight Entertainment Systems on aircraft subjected to FAA/CAA/EASA/CASA to include: troubleshooting and testing of electronic assemblies and units, the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft and the modification/alteration of installed equipment.

Major Responsibilities                                                                                                               % oF time

Supervision

  • Develop a work schedule that incorporates the needs of the customer and Panasonic Avionics Corporation (PAC) and provide a monthly update by the fifth of the following month.
  • Lead line technicians as they perform their duties.
  • Schedule line technician's daily maintenance activities.

Aircraft/IFE Maintenance and Support

  • Perform maintenance, preventive maintenance, and alterations to PAC IFE Systems on aircraft subject to FAA/CAA/EASA/CASA regulations.
  • Perform troubleshooting and testing of electronic assemblies and units, and the removal and replacement of electronic assemblies, units or cabling while installed in the aircraft.
  • Build customer satisfaction through identification, tracking, reporting, and successfully overcome all technical issues for assigned airlines using networked communication systems.
  • Be a strong customer advocate inside Panasonic Avionics to help engineers and management understand and appreciate the customer's views and negotiation points.
  • Technically support the customer as a liaison between line operations and PAC departments.
  • Aggressively contribute to the resolution of all in-fleet problems, assisting the efforts of affected support and engineering organizations within PAC.
  • Develop and maintain a thorough and accurate knowledge of all PAC products, testers, harnesses, and associated equipment. Requires that employee maintain knowledge of product revisions and modifications.

Training /Documentation

  • Perform daily data entry tasks and administrative duties.
  • Operate as the local trainer on the PAC IFE SYSTEM.

20%

 

 

 

 

 

60%

 

 

 

 

 

 

 

 

 

 

 

20%

Knowledge/Skill Requirements

  • Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instructions in English, the global aviation standard.
  • Demonstrated ability to lead others.
  • Proficient in Word, Excel, Outlook (MS products).
  • Advanced background and knowledge of electronics and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with two years of related industry experience.
  • Ability to work in a high-stress, high-pressure environment.
  • Consistently works on moderately complex assignments requiring independent action and a high degree of initiative to resolve issues.  Makes recommendations for new procedures.
  • Acts independently to determine methods and procedures on new assignments.  Often acts as a facilitator and team leader.
  • As a highly skilled specialist, contributes to the development of concepts and techniques.  Completes complex tasks in creative and effective ways.  

Education/Experience requirements

  • High school diploma or equivalent.
  • 3 - 5 years related industry experience preferred.
  • Appropriate academic/technical qualifications and experience to satisfy regulatory licensing for assigned country or geographical region, and customer requirements e.g. FAA, CASA or EASA A, B1 and/or B2 with relevant type ratings.
  • Ability to pass extensive security and background checks.
  • Airline maintenance operations and 24/7 technical support experience highly desired.

Other Requirements

  • Must have the legal right to work in assigned country through nationality, visa or work permits.
  • May require both international and domestic travel, up to 25% of time, to other line station locations to provide relief from time to time as required.
  • Must hold a valid driver’s license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
  • Must be able to work any shift, weekends and holidays.
  • Manual dexterity and the ability to grasp and work with tool parts and equipment.
  • Ability to climb and work from ladder or platform; endure sitting, standing, bending or twisting for extended periods and ability to lift up to 50 pounds.
  • Ability to operate under extreme weather conditions and in confined spaces for extended periods.
  • Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels.
#LI-POST

REQ: WY3637 Technical Service and Repair

  • Madrid, Spain
Apply Apply

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