Sorry, you need to enable JavaScript to visit this website.

In-Flight Connectivity (Service Delivery and Customer Performance) Product Line Manager

REQ: REQ-143114 Marketing

Panasonic Avionics Corporation
  • Irvine, CA, United States
Apply Apply

Our new global headquarters is conveniently located in Irvine, CA near John Wayne Airport in the Park Place development. For our onsite and hybrid employees you will be able to enjoy amenities such as access to many restaurants and shops, running trails, a fitness deck, outdoor seating, dry cleaning, car wash, free garage parking, car charging stations, shuttle service for train commuters, outdoor games like bocce, horseshoes, gaming tables, pickle ball, and basketball. For more information on Park Place visit parkplaceirvine.com. 

  

Who We Are: 

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! 

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.  

If you want to learn more about us visit us at www.panasonic.aero 

And for a full listing of open job opportunities go to www.panasonic.aero/join-us/ 

  

The Position:  

Panasonic Avionics (PAC) is a world leader in providing inflight connectivity solutions and services to airlines globally. We are seeking a talented and experienced Product Line Manager to join our team. This role reports directly to the Product Line Director for In-Flight Connectivity (IFC), where you’ll serve as a catalyst for innovation and a go-to specialist in cabin services and commercial strategy. Your focus will span both established Geosynchronous Equatorial Orbit (GEO) and emerging Low Earth Orbit (LEO) satellite networks, as well as ground-based 5G terrestrial networks. Knowledge of Medium Earth Orbit (MEO) networks is also helpful. Your primary mission involves developing service strategies, including network cost, pricing, and delivery, for our product offerings. You will also develop a Business Support Systems (BSS) catalog for multi-orbit operations and lead new business initiatives through Requests for Information (RFI) and Requests for Proposals (RFP). In this role, you will concentrate on crafting market strategies and elevating sales performance, while placing a strong emphasis on achieving superior customer satisfaction. Additionally, you will play a crucial role in evolving how we support airlines and their passengers through our Customer Performance Center (CPC), enhancing our service offerings and customer experience. This includes working closely with Panasonic’s IFC sales team, while maintaining key partnerships with companies such as OneWeb and supporting our Airbus Airspace Link HBCplus Managed Service Provider (MSP) initiatives. At the nexus of technology and business strategy, you’ll translate and combine technological innovation with business acumen, translating corporate strategies into vibrant roadmaps and action plans. 

  

Product Definition and Management (35%) 

  

  • Study and analyze key market segments (LEO, MEO, GEO, and 5G).
  • Develop a comprehensive business plan focusing on revenue growth for IFC services.
  • Act as the key liaison for connectivity business support solutions, bridging the Product Line Management (PLM) team with IT and Engineering departments.
  • Direct strategic sessions focused on growth, regional trends, and customer needs, forecasting market opportunities tied to the introduction of technological advancements.
  • Curate a 3-year roadmap focused on LEO, MEO, GEO, and 5G technologies, aligning with corporate strategies that deliver top line new business revenue.
  • Exercise authority in decision-making within the scope of the role, guided by established policies, budget considerations, and business plans.
  • Regularly evaluate and refresh our product line strategies, focusing on enhancing business value through reliable satellite network offerings. This involves ensuring our commitments align with market demands and business objectives, while maintaining high standards of network performance and stability.
  • Assist in conducting Profit and Loss (P&L) reviews for new business ventures, encompassing hardware, services, and support. This task involves close collaboration with finance, business development teams, and the IFC business unit (BU) leaders to ensure comprehensive financial assessment and strategic alignment across all new initiatives.

  

Strategic Roadmapping and Innovation (30%) 

  

  • Generate a comprehensive product roadmap inclusive of both current (GEO) and emerging networks (MEO/LEO), as well as 5G technology.
  • Provide tactical advice on product end-of-life and market transitions.
  • Collaborate with stakeholders such as Product Marketing to refine product positioning, taking into account satellite capabilities and future-readiness.
  • Collaborate with PAC Engineering, Project, and Agile development teams to gain insights into project velocity, resource capacity, cost management, and scheduling. This partnership aims to ensure seamless integration of technical and developmental aspects with overall business strategy and timelines.

  

Communication and Market Awareness (25%) 

  

  • Lead cross-departmental alignment meetings to align technical and business objectives.
  • Conduct ‘win/loss’ analysis at a customer level, focusing on factors like network latency, reliability, and data throughput.
  • Prepare comprehensive packages for Product Review Board (PRB) meetings focused on new products and services.

  

Issue Identification/Resolution and Technical Expertise (10%) 

  

  • Actively identify and address challenges impacting the product line, focusing on operational and service aspects related to our product offerings. This involves coordinating with technical teams to ensure smooth product delivery and optimal customer satisfaction, while navigating the complexities of network constraints.
  • Develop and implement a refined escalation framework specifically tailored to boost the efficiency of our BSS toolkit. This strategy is dedicated to proactively streamlining operational processes, particularly those influencing system functionality and customer satisfaction. The primary goal is to enhance service delivery effectiveness and expedite responses to operational challenges, ensuring a consistently high-quality customer experience.

  

Adaptability and Miscellaneous Duties 

  

  • Engage in other duties as assigned and adapt responsibilities according to evolving market dynamics and organizational priorities.

  

The salary range of $126,000 – $211,000 is just one component of Panasonic’s total package. The final offer amount may vary based on factors including but not limited to individual’s knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives. 

  

What We’re Looking For: 

  

  • Educational Qualifications: Bachelor’s degree in Electrical Engineering, Aerospace Engineering, or Hardware Engineering and/or Business is highly desirable. Alternatively, a minimum of 12 years of relevant professional experience may be considered instead of a formal degree. A Master’s degree in Engineering or Business is highly desired.
  • Professional Experience: A minimum of 8 years of progressive career development in the fields of Product Management or Satellite Network Operations. Advanced degrees may be considered as a factor for reducing the required years of experience. Proficiency with Salesforce.com, Oracle, and Hyperion Financial tools is highly desired. Additionally, familiarity with SAFe (Scaled Agile Framework) Agile methodologies is particularly valuable, reflecting a commitment to contemporary project management and operational excellence.
  • Industry-Specific Experience: Strong preference for prior experience in aerospace or closely related sectors. Previous involvement in In-Flight Entertainment (IFE), In-Flight Connectivity (IFC), or avionics installation projects is advantageous. Familiarity with airline operational procedures and/or electronics manufacturing environments is also favored.
  • Technical Proficiency: Candidates should have a comprehensive understanding of satellite technologies, including GEO, MEO, and LEO, as well as 5G wireless technology. Familiarity with advanced Wi-Fi standards and their integration into in-flight connectivity systems is also essential. Additional working knowledge in areas such as network traffic management, Quality of Experience (QoE) optimization, and cloud-based applications will be advantageous in this role, aligning with the evolving needs of airline connectivity solutions.
  • Sector Knowledge: The candidate should possess knowledge of products and services offered by key industry players including Panasonic Avionics, Viasat/Inmarsat, Intelsat, Thales, and Starlink/SpaceX. This understanding will aid in strategic decision-making and competitive positioning.
  • Microsoft Suite Expertise: Demonstrable proficiency in utilizing Microsoft applications for tasks such as data analysis (Excel), stakeholder presentations (PowerPoint), and document preparation (Word).
  • Effective Communication Capabilities: Proven facility in establishing and maintaining communications with external vendors, clientele, and diverse internal organizational units through multiple modalities.
  • Leadership in Cross-Functional Collaboration: Established capacity for driving strategic objectives and achieving alignment across numerous organizational functions.
  • Project Management Competencies: Documented ability to concurrently manage multiple projects, ensuring adherence to established deadlines and quality metrics.
  • Decisive Problem-Solving: Exemplary decision-making capabilities, honed for rapid and informed evaluations in fast-paced settings.
  • Innovative and Pragmatic Resolution Skills: Balances creative approaches with practical problem-solving methodologies, addressing a broad spectrum of organizational challenges effectively.
  • Organizational Efficiency: Exceptional organizational skills, underscored by meticulous attention to detail and a structured follow-up process, to ensure the continuity and success of projects.
  • Strategic Judgement: Demonstrates discerning judgement in choosing appropriate methodologies and techniques for obtaining solutions, informed by established policies and best practices.

  

Training: 

  

  • Pragmatic Institute Certification: Candidates are expected to complete Pragmatic Institute Certification courses such as Foundations, Focus, Build, Market, Price, and Launch. Those who haven’t completed these courses will be enrolled after onboarding.
  • SAFe Agile Software Development Certification: Candidates are expected to have comprehensive level knowledge of Product Owner or Scrum Master experience(s) and/or working knowledge of Agile software development principals.

  

Our Principles: 

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude 

  

What We Offer: 

At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program. 

Paid time off: Exempt Salaried employees receive flexible paid time off. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked. 

Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP. 

401K with 50% match on up to 8% contribution, full vested from day 1. 

Washington residents only are eligible for: Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program. 

Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program. 

  

All applicants are subject to Company policies, third party customer and worksite requirements, and government requirements, regarding vaccination and/or testing for COVID-19.  Where permitted by applicable law, applicants may be required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance. While the Company strongly encourages COVID-19 vaccinations, it may require vaccination and/or testing for positions in which third party customer, worksite, or government requirements apply, in accordance with applicable law. At those locations where requirements apply, exemptions will be considered based on applicable law. 

  

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporate. 

  

#LI-VE1 

#LI-TA1 

#LI-Hybrid 

  

REQ: REQ-143114 Marketing

  • Irvine, CA, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

Join our Talent Community!

Not ready to apply? Joining our talent community not only provides you with job updates but insider peeks on some of the innovative technologies you could work on.

START HERE