- Identify Fit Check, test parts and tester requirements in support of program requirements.
- Maintain program costs and scope of work and issue change requests for all out-of-scope work. Provide Marketing costs for out-of-scope work to be presented to the customer
- Update and maintain program parts list, Airbus evolution sheets, schedules and program plans to program requirements.
- Identify purchasing requisitions as needed for spare certification or as requested
- Identify the program requirement for procurement and shipping of test/fit checks, and testers to third-party suppliers as required.
- Identify/Generate PGA to secure parts before customers' purchase orders have been received to protect lead times.
- Ensure consistent and proper business processes are followed by departmental procedures and company policy.
- Monitor program schedule commitments and direct appropriate personnel to possible impacts(s) or change(s).
- Coordinate third-party suppliers to complete program requirements.
- Develop and maintain program plans that identify work scope, schedules, milestones, and program team members derived from Marketing Program Handover sheets, P&L, Marketing handover meetings and executive Marketing summaries.
- Act as communications focal point to the airline customers, third-party suppliers and/or OEM as required.
- Ensure that certification and technical data requirements are defined and coordinated.
- Maintain superb communications between Panasonic and customers through regular follow-up status reviews and correspondence.
- Assist Marketing in the pursuit of new business.
- Coordinate closely with the Order Administration/Program Administrator to monitor and provide a status on the customer’s equipment orders and deliveries, and the overall program status with third-party suppliers, aircraft OEMs, and customers ensuring overall program requirements are met. Identify all potential delivery delays and notify Program Managers/Regional Directors of critical delays.
- Work closely with Engineering for drawing support and drawing change requirements, responding to those changes impacting parts and schedules.
- Provide close coordination with functional departments, third-party suppliers and customers.
- Ensure a smooth transition to in-service operation by coordinating throughout the program with the Product Support Group/CSE and MMS.
- Communicate and coordinate spare certification and shipment on assigned programs as needed.
- Ensure superb communications between Panasonic internal and external customers are maintained within Panasonic standards.
- Lead the program team by conducting regular team meetings, ensuring that action item logs are kept and integrated schedules are available.
- Arrange, attend and chair program team meetings, reviews, technical coordination meetings and design reviews as required.
- Assist members of functional organizations by providing direction for program activities and issues resolution(s).
- May directly supervise Program Administrator involving the added responsibility of monitoring performance, training, overseeing work assignments, providing guidance in problem-solving, and conducting advancement and performance appraisals.
- Responsible for the management of the overall cross-functional program teams. It also provides functional managers advice on the performance of team members, and on training needed, provides guidance in problem-solving, and directs activities relative to the performance of tasks in support of the assigned program requirements.
- Comprehensive related work experience in a technical program or project management, 2 of which must have been in a leadership capacity.
- Aerospace and/or IFE industry is highly desired.
- Demonstrated ability to prepare and deliver effective presentations, analyze and interpret customer requirements, plan and monitor effectively, and function as a champion for customer satisfaction while managing program performance to meet the needs of the company.
- Proficient in the use of the MS Office suite of software applications. (i.e. Excel, Word, PowerPoint, VISIO, Project).
- Strong organizational skills and the ability to manage multiple programs and issues.
- Strong time management skills and ability to work through issues with a team without escalation.
- Ability to thoroughly articulate his/her position(s) concerning problems and/or solutions on his/her own accord with minimum assistance from upper management.
- Ability to prioritize daily workload in support of program needs.
- Practiced team building and leadership skills.
- Possess excellent communication and presentation skills combined with the ability to effectively interact with customers and a diverse range of internal organizations.
- Ability to work well with people under pressure including people from diverse cultural and political backgrounds.
- Outgoing, self motivated, well organized and detailed oriented.
- Creative problem solver with the ability to resolve conflicts and filter conflicting agendas to determine the best path forward to a resolution.
- Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
- Resolves a wide range of issues in imaginative as well as practical ways.
- Works on problems of diverse scope where analysis of data requires evaluation of variable factors.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- The ability for up to 20-30% travel domestically and internationally is required.