Key Account Manager

Panasonic Canada Inc.

For over 100 years, Panasonic has been committed to enhancing the well-being of people, communities, and society.  Our technologies and solutions have been developed with one aim in mind:  to enrich our lives and make life better – simpler, healthier, safer, more enjoyable, and more sustainable. Panasonic Canada Inc. (PCI) is a leading technology provider to businesses, government agencies and consumers across the region. The company leverages its strengths in Living Spaces, Immersive Entertainment, Sustainable Energy, Automated Supply Chains and Connected Solutions to provide lifestyle solutions to consumers as well as secure and resilient integrated solutions for B2B and B2G customers. We are proud to be recognized as one of Greater Toronto’s Top Employers for 2020, 2021 and 2022. Come join our journey.

What Panasonic Canada Inc. Offers

• Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
• Panasonic Retirement Pension Plan (RPP/DCPP)
• Group Retirement Savings Plan (RSP)
• Generous Parental Leave Top Up
• Education Assistance Program/ Tuition Reimbursement
• Employee Purchase Program
• Employee & Family Assistance Program (EFAP)
• Competitive Rates on Home and Auto Insurance
• Employee Volunteer Program – Paid Time Off for Volunteer Days

Panasonic Canada Inc. Hybrid Work Model

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

Key Account Manager:

Builds strategic partnerships with customers by better understanding the account's business and aligning PCI services to meet the account's needs.  Develops market share and positioning in all product categories. Manages all sales activities between PCI and accounts to ensure the sales plan forecast, budgets, profit, inventory are consistent with the business plan. Participates in the preparation of the Consumer Products Division annual business plan.  Contributes to the PCI Demand Planning process by achieving annual business plan, reaching consensus with forecasting, producing an accurate forecast, effectively using Demand Planning component of IBP, and providing accurate and timely information, consultation, and support.

Please note this is a full-time opportunity.

Responsibilities:

• Sales and Business Development:

1. Establishes higher market shares by impacting customer's overall business, improving sell-through promotions, and in-store and online brand representation through existing and new customer bases.
2. Uses an analytical approach to sell by focusing on available data to help predict future performance trends.  Collaborate with internal and external teams to develop and implement successful long lead promotional plans to meet National Retailer timelines. Effectively spend and track Marketing Development Funds and monitor sales for volume incentive rebate plateaus. 
3. Resolves daily issues regarding credit, returns, pricing, accounting, shipping, contract/program, supply chain, samples, stock, product knowledge and information, and end-user complaints.  Prepares and delivers dealer line review presentations as required.

1. Assists in the preparation of sales forecasts and reach consensus with the IBP process. 
2. Daily track sale, targets, forecast and last year in relation to the Business Plan.  Communicate issues, or trends with Demand Planner.  Ensures master data sheets are provided as required.  Resolves sales specific demand planning exceptions and alerts.

1. Negotiates and collaborates with buyers and supply chain groups on an on-going basis to achieve forecast accuracy.  Resolves issues stemming from internal consensus and fulfillment meetings.

1. Achieves sales quota through the development of appropriate strategies.  Monitors inventory levels to correct excess problems and acquire additional stock if necessary.

1. Coordinates with team members to plan training, and to maintain quality merchandising standards about in-store brand representation.

The Successful Candidate Will Have:

1. Requires High School graduation with 10 years+ sales experience.  An acceptable equivalent would be University or College graduate in sales or marketing, with 5 years sales experience.  Minimum 2 years’ experience managing a major national retail relationship, e.g. Canadian Tire, Walmart, or similar chains.
2. Knowledge of the appliances industry, SPS Commerce or Retail Link are considered assets.
3. Working knowledge of Microsoft Office, and SAP is required.
4. Resolve significant and complex issues. Significant and complex problem solving involves planning and organizing promotions to maximize sell-through and ensure adequate supply to meet demand and preparing Business Plan recommendations. 
5. Resolve routine issues which would include resolving issues from credit, shipping, returns, contract/program, supply chain, samples, pricing, stock, and product knowledge.
6. Majority of time spent establishing rapport and influencing customers, with some time negotiating settlement to complex problems. 
7. Involves negotiation with buyers and supply chain staff to achieve forecast accuracy, and to address issues from internal consensus and fulfillment. 
8. Negotiation is also required for business development, the increase in market share, and positioning in all product categories. 
9. Rapport is required to give support to accounts, to impart product knowledge, and to resolve daily issues.

How to Apply

Please apply via email at [email protected]. Please include a PDF copy of your current resume.

Diversity, Equity, and Inclusion at Panasonic Canada Inc.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees

AODA Policy

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for

job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

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