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IFE Digital Service Delivery Manager, Marketplace - Hybrid

REQ: REQ-143982 Project Management

Panasonic Avionics Corporation
  • Irvine, CA, United States
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Who we are:   

Ever wonder who brings entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!    

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills, and more.   

If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.    

The position:   As a Digital Service Delivery Manager you will be directly involved and serve as the primary post-sale point of contact for Marketplace.  You will be directly involved in understanding the customers’ goals, challenges and help to provide strategic guidance during EIS, onboarding, testing and implementing of Marketplace. You will help establish best practices for digital onboarding specific to Marketplace and manage key stages of Marketplace EIS (testing, integration, training), MP data, content loading, product optimization, billing, knowledge of e-pay and ongoing product maintenance and client interaction.   The salary or hourly wage range of $94,000- $158,000 is just one component of Panasonic’s total package. The final offer amount may vary based on factors including but not limited to an individual’s knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.  
     Digital Service Delivery  
    • Support world-wide customer post-sale needs for digital product customer success by overseeing the digital product customer journey, specifically focused on oversight of configuration, testing, integration, and supporting customer training to meet deadlines.
    • Obtains and provides customer feedback to cross-functional partners related to additional maintenance or fixes, as needed. Proactively recommend enhancements or additional features that align with their evolving business needs.
    • Collaborate with customers to understand their business goals, sales strategies, challenges, and unique needs within the context of our digital product portfolio and its value proposition.
    • Determine and develop approaches to solutions.
    • Identify and resolve any issues which may inhibit implementation of digital product EIS.
    • Conduct customer service workshops and presentations; monitor and measure client satisfaction.
     Team Collaboration and Communication  
    • Serve as the primary point of contact for digital product specific customer communication, managing expectations, addressing inquiries, & acting as a bridge between the cross-functional. product team and the customer.
    • Participate and present in select meetings with internal teams, digital customers, vendors and interactives.
    • Partner with Product Line Manager to facilitate the role out of new features.
       What we're looking for:  
    • Ability to build on the digital value proposition with an understanding of digital products and the cross-functionality and integration of each.
    • 8+ years of project management and/or service delivery.
    • Ability to prioritize, multitask and handle pressure and deadlines within a lean fast-paced tech and ad environment.
    • Proven experience of service delivery success.
    • Excellent communication & interpersonal skills, with the ability to liaise effectively with both technical & non-technical stakeholders.
    • Strong organizational skills and presentation skills.
    • Proven experience in customer solution management and project management experience
    • Strong problem-solving skills to identify customer needs and provide recommendations.
    • Understand the unique environment of In-Flight Entertainment/In-Flight Entertainment Connectivity (IFE/IFEC) and airline customer experiences.
    • Understanding airline ancillary revenue, preferred.
    • Self-starter and proactive.
    • Proficient with mainstream Mac/PC desktop applications (Excel, Word, Outlook, PowerPoint, VISIO). Strong Excel and PowerPoint skills preferred
    • Bachelor’s degree (Business or Marketing, preferred).
    • Approximately 20% travel may be required (Domestic and/or international)
       

    What we offer:   

    At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.   

    We offer flexible work options depending on your role. Where possible, hybrid work opportunities.   


    Paid time off: Exempt Salaried employees receive unlimited PTO. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.   


    Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.    


    401K with 50% match on up to 8% contribution, full vested from day 1   


    Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.   


    All applicants are subject to Company policies, third party customer and worksite requirements, and government requirements, regarding vaccination and/or testing for COVID-19.  Where permitted by applicable law, applicants may be required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance. While the Company strongly encourages COVID-19 vaccinations, it may require vaccination and/or testing for positions in which third party customer, worksite, or government requirements apply, in accordance with applicable law. At those locations where requirements apply, exemptions will be considered based on applicable law.    

    Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety-sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporation.   

    #LI-AE1  

    REQ: REQ-143982 Project Management

    • Irvine, CA, United States
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    As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

    Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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