Front Office Administrator

REQ: REQ-121193 Customer Service

  • Elgin, IL, United States
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Essential Job Functions

  • Make commitments with regard to areas of business such as financial obligations, turn-around-time, expedited repairs, customer accommodations, etc. 
  • Act as a liaison between the organization and external customers
  • Explain services, policies, rationale for decisions, and company procedures to customers 
  • Request and format reports for management or personal analysis 
  • Analyze and determine whether or not company is liable/responsible for perceived mistakes or claims escalated by customers  
  • Compose letters or correspondence requiring independent judgment as to content
  • Complete general office duties such as filing & mail
  • Perform customer service follow-up calls 
  • Perform quality inspections of all completed processes 
  • Enforce new policies and has authority to implement policy exceptions 
  • Generate estimates of repair as well as part sales for both commercial and individual customers
  • Read and interpret schematic diagrams and technical manuals for product identification
  • Provide customer service support while answering inbound calls
  • Create and maintain a variety of documents & administrative records which may contain proprietary information
  • Provide clerical support including customer contact, invoice preparation, reporting & shipping coordination
  • Provide feedback to supervisors of any observed trends or customer concerns
  • Miscellaneous daily tasks including clean-up activities
  • Other job duties as assigned

Requirements

  • High school diploma (or equivalent) with one or two years additional education 
  • Prior customer interaction experience 
  • Working knowledge & efficiency using Microsoft Office and Windows Operating Systems
  • Possess good organizational and decision-making skills
  • Excellent verbal & written communication skills

REQ: REQ-121193 Customer Service

  • Elgin, IL, United States
Apply Apply

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