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Contact Center Agent

REQ: REQ-125367 General

  • Bridgeton, MO, United States
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  • Handle inbound calls from customers or technicians 24/7/365. Able to dispatch when necessary. 
  • Gather vital details from customers or technicians related to the reason for the call, and identify the appropriate course of action needed to handle the call.
  • Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers’ expectations. 
  • Handle follow up and escalation of service calls when applicable
  • During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.

REQUIREMENTS:

 • High School Diploma Required • 1+ years of customer service experience • Excellent telephone and communications skills • Ability to work in and handle high call volume environment • Good customer service skills and willing to work flexible hours • Basic PC skill required, including experience in Microsoft Word and Excel • Ability to work in a team environment and desire for continuous learning through cross-training • Ability to follow procedures •

REQ: REQ-125367 General

  • Bridgeton, MO, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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