Warranty Processor and COPQ Analyst

REQ: REQ-120067 Quality

  • Bridgeton, MO, United States
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  1. Maintain extensive knowledge of particular Hussmann product lines, components, and functions to ensure timely processing of branch/third party/customer warranty claims complying with all Hussmann Warranty Policy guidelines.
  2. Suggest changes/upgrades/improvements to the warranty processing system to improve productivity and quality of data supplied to the stakeholders for warranty cost reductions and continuous improvement activities.             
  3. Provide timely reporting of critical quality issues to stakeholders.
  4. Provide useful analysis of warranty and aftermarket claims data to drive continuous improvement activities in manufacturing and supplier quality.
  5. Manage performance against agreed targets, budgets, and within policies. Record, analyze, report and administer according to systems and requirements by leadership.
  6. Provide timely, professional, courteous customer service.
  7. Other duties as assigned

Qualifications and Education Requirements

  • High School Diploma
  • 0-5 Years experience required in claims, manufacturing, field service/branch, etc. Also requires computer proficiency and strong writing skills and analysis competency; along with being consistent in daily activities
  • MS Office proficiency required; Ability to quickly learn MULTIPLE, applicable computer systems (TWMS, Oracle, Team Center/BAAN, CRM, PBI, etc).
  • Effectively communicate with all levels of Hussmann management and external associates, in both written and verbal forms.  Mobility within work facilities including manufacturing sites.  Ability to travel independently. Travel requirements will vary with work assignments and business needs.

REQ: REQ-120067 Quality

  • Bridgeton, MO, United States
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