Technical Support Technician II

REQ: REQ-113253 Technical Service and Repair

  • Slough, United Kingdom
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Panasonic Avionics is the market leader in the world of In Flight Entertainment and Connectivity (IFEC), offering sophisticated products and unparalleled service levels to deliver the ultimate in-flight experience through video, audio, games, software applications and telecommunications.


Our success is built upon our cutting-edge technology and outstanding customer service, driven by our corporate heritage of “People before Products” and, as we enter an exciting period of rapid global expansion to support new business, we are seeking a Tester Repair Technician to join our team, based in Langley, UK.


We have an opportunity for a Technical Support Technician II.


Under minimal supervision, maintain, repair and perform high level troubleshooting of testing instruments, Commercial Off-The-Shelf (COTS) Test Equipment and industry specific testers and/or simulation equipment to support production requirements of the FAA/EASA/CASA or equivalent regulatory authority.  Provide training and technical assistance to Technical Support Technician I's and customers. Provide technical support to Media and Technical Publication groups.  


As a Technical Support Technician II your duties will involve:


Test and Calibration

  • Coordinate and schedule repair, verification and maintenance of special electronic test equipment and industry specific tester devices in direct support of repair production and testing.
  • Coordinate and schedule Tester upgrades and maintenance with Repair Operations Supervisors without interruption to production, maintaining a 90% Tester Operational capability.
  • Coordinate and properly document all group work performed on Service Requests.
  • Design, fabricate, test and commission mockup, simulation equipment and prototype application specific custom racks designs, using Standard Engineering Development principles, wire diagrams and unit specific schematic. .
  • Perform the set-up, calibration, testing, and troubleshooting of circuits, components, instruments, and mechanical assemblies.
  • Perform hand set-ups for digital tests. Recognize failures and set-up problems, and determine the need for appropriate verification. 
  • Record required information on all repairs and publication discrepancies.
  • Test and troubleshoot complex analog and digital electronics systems to the component level.
  • Apply 14 CFR Part 145 Repair Station regulations to maintain regulatory requirements within the Tester Services Group.
  • Forecast Panasonic IFE equipment and tester needs to support new product line development.

Vendor Support and Special Projects

  • Work within the team to approved schedules, complete  assigned special projects meeting committed delivery dates.
  • Provide sound technical input on assigned  special projects. .

Procedures, Documentation and Process Improvements

  • Write, maintain and publish group procedures, including test and mockup documentation  to support development of mockups and tester commissioning.
  • Develop and implement 5S process improvements and continually evaluate opportunities to improve work processes and customer service.

Customer and Repair Shop Training

  • Perform Tester theory and troubleshooting training with Repair Shop and Customer Personnel.
  • Perform special verification rack theory of operation and training to customers.




The successful candidate’s skills and attributes will include:


  • Requires strong foundation in electronic principles and sound troubleshooting skills to resolve system integration problems. 
  • Apply general knowledge of tester equipment operations to resolve tester problems using manuals; interconnect diagrams, and other technical information. 
  • Must be able to operate repair shop bench equipment including Volt-ohm meters, oscilloscopes, audio and video signal generator and semi-automatic test equipment. Ability to operate programmable power supplies and special test fixtures. Experienced in the use of power tools.
  • Ability to read and understand schematics, wire diagram and other technical publications in order to facilitate troubleshooting, repair and testing. 
  • Must be familiar with electronic circuit design to facilitate fault isolation and troubleshooting. 
  • Ability to work on complex, miniature electromechanical devices using common hand tools. 
  • Experience in soldering techniques on surface mount technology where acrylic conformal coating is used. 
  • Understanding of electronic circuit design to facilitate fault isolation and troubleshooting.
  • Advanced experience and knowledge of electronics and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with two years' cabin avionics industry experience.
  • Ability to mentor and train junior Tester Repair Technicians to maximize repair knowledge and competencies.
  • Ability to communicate effectively with Tester Services Group, LF/OSA, Engineering groups and the Repair Shop for resolving tester repair issues.
  • Excellent time management skills and a high personal sense of accountability (working to tight schedules and milestones).
  • Successfully handle complex system level troubleshooting events requiring in-depth understanding of electronic principles, test and integration methods.
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. 
  • Normally receives little instruction on daily work, general instructions on newly introduced assignments.   
  • Ability to work independently and be assertive. 
  • Proficient computer skills in Word, Excel and Outlook.


Education Skills & Experience


  • Recognized technical qualification or relevant experience.  (In U.S., Associates Degree in Electronics or Electronics Technology preferred or equivalent military education and experience.)
  • 5-7 years of IFE repair industry experience.
  • 2-4 years experience as a Technical Support Technician I or equivalent.
  •  Certification with IPC 617/7711A or WHMA-A-620A is required.




REQ: REQ-113253 Technical Service and Repair

  • Slough, United Kingdom
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.