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Team Lead/Trainer

REQ: REQ-126071 Production

Heartland Customer Solutions, LLC
  • Elgin, IL, United States
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Essential Job Functions:

  • Partner with Technical Supervision to ensure training compliance and support operational needs
  • Periodically review training materials to ensure completion, effectiveness, and quality, coordinating with the trainer in KS
  • Review and update training tracking sheets based on departmental needs
  • Make recommendations as to the progression and retention of employees
  • Monitor workflow & adjust as necessary to meet company objectives
  • Identify and correct gaps in training content and materials to both standardize methods and generate higher productivity, quality, and safety among staff
  • Research new training supplies and materials that can enhance training procedures while providing value to employees
  • Identify future training needs and create a curriculum to facilitate
  • Resolve any specific problems and tailor training programs as necessary
  • Replace, adjust and/or repair faulty components
  • Conduct testing and troubleshooting functions with the assistance of information in the form of written or verbal descriptions/diagrams
  • Perform data input of required material into the system
  • Delegate work to other techs to manage the daily workload
  • Be a technical resource for new hires or interviews
  • Perform quality inspections for all completed processes
  • Read and interpret schematic diagrams and technical manuals
  • Research and order parts required for individual repairs
  • Provide feedback to supervisors of any observed trends or unusual failure conditions
  • Miscellaneous daily tasks including quality control support and/or clean-up activities
  • Other duties as assigned

Requirements:

  • At least two years related experience
  • Experience in computer troubleshooting and repair, down to the subassembly level, including but not limited to the removal and replacement of hard drives, memory, modems, motherboards, etc. 
  • Basic working knowledge and understanding of Windows
  • Previous trainer/supervisory experience desirable
  • Must be able to think strategically & establish direction
  • Effective communication skills
  • Strong leadership qualities
  • Ability to balance and coordinate workload for multiple projects   
  • Possess good organizational, decision-making, and logical troubleshooting skills
  • Ability to read and interpret parts diagrams and technical manuals
  • Detail-oriented
  • Ability to learn new applications and programs
  • Must be able to lift 30 pounds
  • Ability to work independently as well as in a team environment
  • Excellent communication skills
  • Working knowledge & efficiency using Microsoft Office
  • Excellent verbal & written skills

REQ: REQ-126071 Production

  • Elgin, IL, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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