Panasonic Avionics is the market leader in the world of In Flight Entertainment and Connectivity (IFEC), offering sophisticated products and unparalleled service levels to deliver industry leading in-flight entertainment through video, audio, games, software applications and telecommunications.
Our success is built upon our cutting-edge technology and outstanding customer service, driven by our corporate heritage; we are seeking a Supervisor, Repair Operations to be based in Langley, UK.
As Supervisor, Repair Operations you will plan and coordinate the day-to-day work activities of Repair Technicians to maximize the efficiency of the repair workforce, minimize delays, and continually meet the production goals of the Repair Shop. Hire, train, supervise and appraise direct reports. Ensures that all necessary work records are properly executed and performs audits to ensure that repair processes conform to regulatory requirements and quality manual requirements. Successfully interact with all levels of the technical staff and senior management at Panasonic Avionics Corporation. Perform as primary contact on regulatory matters. Has occasional interface with customers.
As Supervisor Repair Operations your main duties and responsibilities will include:
- Hire, train, supervise, and appraise direct reports.
- Coordinate with senior technicians to assign daily repair duties as needed to maximize repair efficiency and maintain Shop turn-around-time (TAT) and productivity for repairs.
- Assist in ensuring that all necessary work records are properly executed by Shop personnel.
- Develop, build, modify, troubleshoot, and verify testers for Shop use.
- Provide on-demand support for the Shop operations, including part obsolescence/substitution, hardware/software modification programs, and supply/tool ordering.
- Perform regular informal observations to ensure that repair processes conform to FAA regulations and quality manual requirements. Report discrepancies to the Technical Manager and Chief Inspector for investigation/correction.
- Assist with stock storage, control, segregation, and identification of all items or units in the repair process.
- Travel as necessary to conduct Shop business.
Your skills/ qualifications:
- Must be able to develop, build, modify, troubleshoot, and verify testers for Shop use.
- Intimately familiar with regulatory requirements to ensure that shop operations are in regulatory compliance.
- Builds customer satisfaction through identification, tracking, reporting and successfully overcoming technical repair issues.
- Effective organization, problem-solving, and communication and leadership skills; prior formal supervisory/managerial training preferred.
- Must be able to successfully communicate with all levels in the organization.
- Effective organization, problem-solving, communication and leadership skills.
- Directs subordinates to complete assignments using established guidelines, procedures and policies.
- Must be able to work within a multi-cultural environment and read and write English.
- Must have working knowledge of Microsoft Office applications.
- Make well-reasoned decisions within established guidelines and be able to judge which changes are acceptable to meet situations that were unforeseen when guidelines were established.
- Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
- Resolves a wide range of issues in imaginative as well as practical ways.
- Works on issues where analysis of situation or data requires review of relevant factors.
- Exercises judgment within defined procedures and policies to determine appropriate action.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- High School Diploma or equivalent internationally recognized qualification.
- Recognized technical qualification or relevant experience. (In U.S., Associates Degree in Electronics or Electronical Engineering; BSEE preferred.)
- Certification for IPC 617/7711A or WHMA-A-620A within six months of hire.
- 3 - 5 years experience in avionics administration, test, assembly or engineering, including time in an avionics production/service environment.
- Prior formal supervisory experience and/or managerial training preferred.