Sr. IT Lead - Retail Services

REQ: REQ-111716 IT

  • Bridgeton, MO, United States
Apply Apply

Role and Responsibilities

  •          Initiate and direct multiple product, system or project initiatives           from plan to implementation in support of the business value
  •          Evaluate demand and identify the appropriate expertise to                 support IT goals
  •          Mentor and motivate team members, set individual goals, and           measure performance
  •          Collaborate and innovate across functions to develop IT                     concepts and standards
  •          Maintain and manage relationships with internal and external             business partners to ensure effective prioritization of products,           systems and projects
  •          Govern and audit documentation of processes and                             procedures to develop best practices
  •          Evaluate and justify cost savings and productivity                               improvements

Qualifications and Education Requirements

College Degree preferred. Equivalent experience, education and/or certifications may be considered in lieu of Bachelors.

7+ years experience w/ degree (3-year Leadership)

15+ years of relevant experience w/out-degree

Skill

  •          Lead efforts to improve the financial impact of information                         technology activities
  •          Work with cross-functional teams to prioritize requirements
  •          Lead design efforts following strategic direction
  •          Use data that helps identify and differentiate the symptoms               and root causes of defined problems
  •          Advanced usage of Microsoft Suite of products, process                     improvement, problem-solving, change management, system           process and design, project management methods, resource             management, application and unit testing, user experience                 and design
  •          Lead efforts to resolve problems and serve as primary                       customer contact
  •          Strong written and oral communication skills
  •          Apply structured processes to identify the root cause of                     problems and improve quality
  •          Manage all aspects of vendors including but not limited to                 researching, negotiating contracts, assigning jobs, and                       managing relationships
  •          Communicate the organization’s vision, commitments, and                 goals while actively contributing to a team environment that               fosters the development

Additional Requirements

  • Experience in the following areas:

    • Microsoft Dynamics 365 – Field Service, Finance and Operations, and Project Service Automation

    • Work order management for field service.

    • Project Management skillset

    • Integration of Acquisitions into Hussmann Systems

    • E-commerce and Website support

    • Vendor management. Leverage multiple vendors to deliver solutions.  Ensure that vendors are meeting agreed-upon commitments

    • Knowledge of Desktop systems, networking and server support. Key will be to communicate with end-users and tie in the right support areas.

    • Experience within the Service Industry is desirable, but not required

    • Business Relationship management skills

    • Knowledge of VoIP and Telephony. Specifically, call flow in an Auto-attendant for a Contact Center

·         Serve as a technical lead for client technologies while leading multiple, complex project activities including strategic efforts for all planning, analysis, design, and development of company IT projects

·         Support definition and execution of change management tasks including communication to key user communities, providing subject matter expertise, providing training and documentation where appropriate.

Work with management and clients to identify business needs and work with cross-functional areas to use existing technologies or assist in introducing new technologies to ensure sustainability

The Hussmann® Promise:

Continuously providing the most customer-focusedsolutions in the food retailing industryBetter Business   ּ   Better partners   ּ   Better world 




REQ: REQ-111716 IT

  • Bridgeton, MO, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.