Sr. Employee Services Specialist

REQ: REQ-113100 Human Resources

  • Newark, NJ, United States
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Panasonic – Sr. Employee Services Specialist

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey.

Click here to learn more
 about how Panasonic is creating a better life, a better world. 
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 to see how our employees are shaping the technologies that move us.

hat You’ll Get to Do:

  • Employee Services & Administration Responsible for answering escalated employee inquiries made via multiple channels (e.g., e-mail, phone, case management system). Inquiries may include, but are not limited to: interpretation of HR policies and procedures, information regarding employee programs, benefits, etc. Provide backup support to Employee Services Tier 1 specialists as deemed necessary
  • Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility.
  • Adheres to all service level agreements (SLAs) established by the HR functional area(s) / team(s). Appropriately documents case details and relevant information in the case management system.
  • Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR functional area(s) in order to develop credibility.
  • Integrates efficiently with team members in the functional area(s), seeking input/assistance as needed.
  • Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team.
  • Ensures that all company policies and procedures are adhered to / in compliance with all applicable Federal, state, and/or municipal laws. Understands HIPAA policy and practice to ensure confidential employee information is protected.
  • Provides continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management.
  • Maintain detailed records. Reports & audits. Create and distribute various daily, weekly, monthly and ad-hoc reports for various internal customers
  • Responsible for E-Verify and I-9 compliance and audit. Responsible for data audits in coordination with appropriate HR (PNA and affiliates) Continuous Improvement
  • Assist in the development, updating and maintenance of HR system procedures, user guides, FAQ’s, tool kits, forms and training materials.
  • Identify and recommend opportunities for continuous process improvement; create efficiencies through understanding system capabilities and streamlining processes HR Systems Create/update Workday system documentation and conduct training Test system upgrades and functionality.
  • Miscellaneous Tasks Complete start to end departmental invoice processing Support HR Connect- A communication vehicle to engage employees with HR Systems, tools, processes and programs.
  • Recommend topics, develop presentations and attending HR Connect sessions

What You’ll Bring:

Education & Experience:

  • Degree required/preferred Four-year college degree in Business Administration/Human Resources or equivalent work experience 2 years of Human Resources/HR Shared Service experience preferred 
  • Experience with case management system preferred Strong Customer Service focus


  • Detail oriented Ability to follow policies and procedures HR systems knowledge (Workday) preferred 

What We Offer:

  • Competitive compensation package
  • Comprehensive benefits
  • 401K
  • Pet Insurance
  • Paid Parental Care Leave
  • Employee Referral Program
  • Educational Assistance
  • Flexible Work Program
  • Volunteer time Off
  • Casual Dress Code
  • Total Well Being Program

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.


REQ: REQ-113100 Human Resources

  • Newark, NJ, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.