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Software Implementation Engineer

REQ: REQ-143036 Engineering

Panasonic Connect
  • Hoffman Estates, IL, United States
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Panasonic Connect - Associate Project Engineer     

At Panasonic Connect, we connect the power of people and technology to change work,
advance society and help connect to tomorrow.   Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture.  Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.  As part of our team, you will push boundaries, take action, and face challenges alongside our customers to innovate experiences that define the changing world of work     

     

Watch this video to see how we connect talent to opportunity, work to tomorrow and solutions to purpose.  Come join our journey!     



What You'll Get to Do: 
     

Service Support     

  • The ability to lead a software implementation from development of plan to final acceptance.
  • Carries out technical assignments to install modify and repair software
  • systems at customer sites providing root cause analysis for any problems found with minimal assistance or supervision.
  • Assume responsibility for project management prioritizing equipment and technical issues for immediate corrective actions, communication with pertinent parties and completing personal and onsite team assignments within time expectations and without the need for rework.
  • Effective and efficient troubleshooting while working in potentially high
  • pressure circumstances in achieving one hundred percent problem resolution of repair activity with twenty four hours of arrival at customer site.
  • Operates and programs machines understanding all technical aspects and
  • machine parameter functions that affect the use of software functions. 
  • Work with the development group to resolve bugs and implement software enhancements.
  • Provides customers with timely and accurate technical information in a positive and straightforward manner.
  • Provide assistance and consultations to customers in site preparation for
  • software installations.
  • Ability to trouble shoot complex Network Communication Issues and
  • application software errors, Server and Clients To determine the root cause of
  • communication errors and write a good technical report.
  • Understand ESXI server environment Redhat and linux operating system SQL Windows server.
  • Understand use, configuration and installation of network hardware switches routes scanners and access points.
  • Read software debug log and pinpoint areas of concern for problem resolution
  • Assist TAC in covering calls from customers and as directed by the Regional Service Manager.  Research issues to resolve customer complaints and ensure customer satisfaction and an excellent overall customer experience in doing business with PFSA.
  • Create Service Notifications and other documentation for communication of problem resolution and future use in addressing similar issues.
  • Assist Regional Service Manager in identifying opportunities for selling services.
  • Effective management and execution of administrative tasks such as travel
    arrangements expense reports coordination of activities with
  • customers etc.

Sales Support     

  • Participate in exhibitions and demonstrations of equipment, at trade shows, PFSA demo room, or at customer sites, aptly informing customers and
  • responding to technical and specification questions and concerns.
  • Identify sales opportunities and inform Sales as appropriate.

What You'll Bring:     

Education and Experience       

  • Degree in networking IT or computer science or equivalent vocational school is required.
  • Two or more years working with networking or software installation required with two or more years of direct product line experience preferred.
  • SMT manufacturing experience preferred
  • Strong attention to details meeting deadlines and commitments required.
  • Understand use configuration and installation of network hardware switches routes scanners and access points is required.
  • Ability to read software debug log and pinpoint areas of concern for problem resolution preferred.
  • Ability to travel extensively often on short notice.
  • Microsoft Excel Word PowerPoint proficiency required
  • Bilingual English and Spanish preferred

What We Offer:
  The salary range of $59,000 –$89,000 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.   

  • High Performance Culture
  • A focus on Diversity, Equity and Inclusion
  • Teamwork and Collaboration
  • Rewards and Recognition
  • Learning & Development Opportunities Across Multiple Business Units
  • Competitive compensation packages
  • Hybrid work model
  • Comprehensive benefits
  • Paid Parental Care Leave
  • Educational Assistance
  • Volunteer time off
  • Total Well Being Program
  • Employee Referral Program

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.     

#LI-BP1  

 

REQ: REQ-143036 Engineering

  • Hoffman Estates, IL, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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