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Service Account Representative (Commercial Refrigeration)

REQ: REQ-127517 Service/Installation

Hussmann Corporation
  • Schertz, TX, United States
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As the service account representative you will provide effective customer service for all internal and external commercial refrigeration service customers by using excellent, in-depth knowledge of company products and producers and communicating effectively with team members within the service department. You will report to the Fulfillment Manager.

Responsibilities:

  • Communicate with store managers, maintenance personnel, and other customer personnel.
  • Apply customer-specific rules of engagement (ROE) to process work orders, prepare quotes, and update online systems based on specific parameters supplied by service managers and relationship holders.
  • Ensure Rules of Engagement (ROE) are understood, communicated, and executed by our fulfillment team (area service managers, project administrators, technicians, etc.)
  • Prepare invoices for commercial refrigeration services provided to include time, materials, other charges, and tax.
  • Coordinate and communicate fulfillment activities with respective area service managers, technicians, strategic account managers, service sales account managers, and project administrators.
  • Maintain customer records using Hussmann and customer-based automated systems.
  • Prepare service repair quotes per customer-specific ROE.
  • Review and approve service work orders per ROE and internal standards in a collaborative effort with service managers and key relationship holders.
  • Provide ETAs, fulfillment updates, and problem resolution to team and customers as needed.
  • Monitor customer account details for nonpayment and provide support to corporate credit department to resolve customer-disputed/rejected invoices and past-due receivables.

Qualifications:

  • High school diploma
  • 1+ years of relevant experience
  • MS Excel proficiency
  • Billing experience (construction or similar)
  • Extensive customer service experience
  • Ability to successfully manage multiple, competing priorities and tasks in a fast-paced work environment with high attention to detail
  • Intermediate proficiency in Microsoft Excel and Microsoft Outlook software applications
  • Flexible to work outside normal working hours
  • You will be eligible for a hybrid-remote work schedule after the training period

Our organization offers benefits that are the best fit for you at every stage of your career:

Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more

Hussmann is a subsidiary of Panasonic USA. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents as well as 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.

Hussmann Corporation is an Equal Opportunity Employer

REQ: REQ-127517 Service/Installation

  • Schertz, TX, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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