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Senior Engineer, Customer Quality

REQ: REQ-140678 Quality

Panasonic Automotive Systems of North America
  • Peachtree City, GA, United States
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Drives and supports Delivery, Warranty and Quality Improvement actions from the initial analysis through containment, root cause and permanent corrective action for the purpose of achieving highest quality and customer satisfaction.  Prepares product data trend analysis and coordinates failure analysis of defective units to determine root cause and drive permanent corrective action, keeping appropriate members and management informed of such activity.                                                                                              

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  • Coordinates and supports Quality Engineers for quality planning, improvement, and corrective actions.
  • Under management guidance and coordination of other departments, formulates warranty improvement policies, systems and procedures and plays an integral role with implementation of procedures.
  • May employ quality improvement and supplier relations approach utilizing customer required formats such as APQP and PAPP techniques as applicable. Utilizes standard quality and warranty tools and procedures in the planning and execution of responsibilities.
  • Coordinates with Quality Engineering and other related departments, potential containment measures, investigation plan, with corrective action throughout the production facility and documentation of actions.
  • Communicates warranty activities and/or deliver 0mile activities and plans to related entities such as management, quality teams, customers, etc.
  • Supports findings, recommendations and actions with documentation to ensure necessary actions and improvements are effectively implemented and followed throughout the organization.
  • Performs in-depth warranty and/or deliver 0mile analysis that leads to conducting dealer scrambles to establish root cause issue.
  • Recommends corrective action for procedural, product or process deficiencies.
  • Analyzes scorecard, data, reports and/or disposes of warranty returned products, and recommends corrective action.
  • Performs audits, documents audit results, and verifies audit corrective actions.



  • Four-year college degree in Quality/Warranty, Technology, Electrical or Mechanical Engineering or related technical field and a minimum of five (5) years of experience in Warranty Systems or related experience; or seven (7) years of experience in Warranty Systems or related experience; or the equivalent combination of experience, education and/or training.
  • Warranty data analysis and dealer scramble activity knowledge required.  
  • Specific experience in automotive electronics-manufacturing environment preferred.
  • Must have good understanding of warranty improvement approaches.
  • Proficiency with the computer applications appropriate to the position and assignment.



  • Great Medical/Dental Benefits
  • Company-Matched 401K Retirement Savings
  • Annual Bonus Program
  • Educational Assistance
  • Relaxed Dress Code
  • PASATalks Speaker Summits
  • Leadership & Mentorship Programs
  • High5 Reward Recognition Program
  • Onsite Happy Hours
  • And many more benefits & perks found within the ‘Our Culture’ section…


At Panasonic, our technology and engineering expertise delivers innovation across diverse industries. It's all about the consumer experience and making sure that we find ways to enhance that experience, either through audio enhancements or through safety enhancements inside the vehicle. 


Panasonic Automotive Systems Company of America (PASA) is an industry-leading global supplier to Automotive Original Equipment Manufacturers (OEM’s) for infotainment systems and advanced connected car solutions. Our clients include Ford, GM, Chrysler, Daimler, Fiat, Tesla, Honda, Toyota.


Panasonic is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability status, protected veteran status, or any other characteristics protected by law. All qualified individuals are required to perform the essential functions of the job with our without reasonable accommodations. 

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Automotive Systems of America. 





REQ: REQ-140678 Quality

  • Peachtree City, GA, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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