This role is responsible for providing supervision to the Sales Support Specialists and to partner with Sales leaders to create a positive customer experience. This means working with other functional areas such as Inside Sales, Order Entry, Finance, Service, IT and Warranty. Oversee the daily activities with sales, forecasting, job coordination, AR invoicing, freight management, import compliance and service & warranty support services. Oversee and report on monthly activities such as on time to order metrics, invoicing revenue metrics, various financial transactions related to cost entries, the current month billed sales report, and all necessary quarter end closing activities. Supervise the team and resources to provide proper sales support coverage for each account and proper revenue recognition for the business. Manage process evaluation and improvement initiatives taking into account the entirety of business functions.
What You'll Do...
•Ensure we have the right people in the right roles by playing a leadership role in the recruitment and hiring process while continuing to focus on performance management and employee development (e.g. conducting performance reviews, developing talent, mentoring, training, etc.)
•Lead, inspire, engage and motivate the team towards the shared vision and goals.
•Lead continuous improvement opportunities within the SSS role by challenging the status quo, identifying problems and solution through problem-solving methodologies and leading change.
•Build relationships across the organization in support of teamwork and effective communication with an emphasis of creating a ONE Sales Team mindset.
•Establish and maintain metrics appropriate to the performance of the team to drive continuous improvement in productivity, quality, level of service, and organizational talent.
•Manage the process for SSS and streamlining the daily responsibilities to create a team environment to share workload while maintaining coverage. Level loading accounts and team members throughout the busier times.
•Manage and support all aspects related to data integrity within our existing systems to provide accurate shipping schedules.
•Manage and support all process and system related to projects currently underway and/or on the roadmap.
•Perform other related duties as assigned by supervisor.
What You'll Bring...•Bachelor’s Degree preferred
•5+ years' applicable work experience required
•2+ years' supervisory experience preferred
•Strong project management skills, including the ability to organize and coordinate multiple tasks, communicate information in a timely fashion and with the appropriate sense of urgency.
•Attention to customer needs and maintains a high level of discretion and confidentiality in dealing with sensitive material.
•Excellent verbal and written communications skills, organizational skills, mathematical skills, detail oriented and highly motivated.
•Ability to work both individually and as a team with minimum supervision
•Proficient computer skills (Outlook, Word, Excel, PowerPoint)
•Proficient system skills (CRM, InforXA, Oracle, Baan, and AS400 mainframe systems)
•Ability to work in a team environment and desire for continuous learning through cross-training
•Equipment product knowledge strongly preferred and/or the desire and ability to learn the technical side of the role.
•Consistently lives the 7 Hussmann Behaviors for Success
•Travel required: 20-30%