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Sales Coordinator C

REQ: REQ-131914 Sales Support/Operations

Panasonic Industrial Devices
  • Newark, NJ, United States
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Panasonic – Sales Coordinator C 


Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey. 

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What You'll Get to Do:

Customer Service & Order Management:

  • Champions customer’s requirements through communication and collaboration with internal departments.
  • Serves as the first line of contact with the customer relative to order status.
  • Educates customers on the Panasonic processes, systems, and lead times.
  • Provides sales administration support to Sales team.    
  • Process Drop, Stock and Consignment sales orders received via EDI, e-mail, or web portal. Resolve order discrepancies/exceptions timely, within policy.
  • Routinely review and action backlog report to maintain confirmed shipping schedules.
  • Manage order changes/cancellations/expedites in accordance with policy
  • Resolves chargebacks related to price, quantity, and contractual requirements.
  • Maintains general product knowledge to support customer inquiries.
  • Creates and maintains customer profiles.
  • Initiate and process requests for Credits, Debits, Returns.

Logistics & Supply Chain:

  • Support & Troubleshoot issues identified through exception reporting
  • Communicate with overseas factories or domestic distribution centers regarding issues that may impact/delay on-time delivery
  • Collaborate with logistics/transportation team to explore alternative shipping methods or trade lanes to meet customer due dates
  • Identifies and raises up ideas for system and process improvements
  • Proactively identifies root cause of errors to prevent reoccurrence.
  • Ensure manual warehouse transactions have goods posted according to policy to ensure closure of the transaction. Collaborate with third party warehouses to resolve discrepancies or shipping delays as needed. Inventory reconciliation.
  • Process export and inventory transfer requests as needed

Reporting:

  • Execute & Analyze exception reports to identify issues in the supply chain
  • Provide reports to external and internal customers as needed
  • May be responsible for research and providing data for the PSI report and Sales Flash

Internal Controls:

  • Follow proper internal controls as established by the company
  • Ensure compliance with SOX and other departmental policy is followed.
  • Shares knowledge with new employees and participates in training efforts
  • Reports to the Supervisor, or Operations Manager.
  • Individual contributor
What You'll Bring:

Education & Experience:

  • College degree (AA) preferred or equivalent work experience in customer service/sales support.
  • 3-5 years sales support experience in a manufacturing/distribution environment is mandatory
  • Preferred experience working within a Global Company.
  • Functional knowledge MS Office Suite, Outlook, Teams, SharePoint
  • Intermediate MS Excel proficiency
  • Functional knowledge of ERP systems (such as SAP) preferred
  • Electronic Data Interchange (EDI) is preferred.

Competencies:

  • Cross functional Collaboration with internal and external stakeholders
  • Analytical Ability
  • Problem Solving
  • Solutions Driven
  • Detailed Oriented

Communications:

Internal

  • Daily communication in the Order to Cash cycle including IT Support, Sales, Product Engineers, Overseas factories, Distribution Centers, Import/Export, Accounts Receivable

External

  • Customers, Sales Representatives
  • Proficient email management with high volume requests.
  • Professional written and verbal communication. Tactful and diplomatic.
  • Ability to articulate problems and solutions in a concise, simple to understand language.

What We Offer:

  • Competitive compensation package
  • Comprehensive benefits
  • Pet Insurance
  • Paid Parental Care Leave
  • Employee Referral Program
  • Educational Assistance
  • Flexible Work Program
  • Volunteer time Off
  • Casual Dress Code
  • Total Well Being Program

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

All applicants are subject to the Company’s mandatory vaccination policy.  All employees are required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance.

 

REQ: REQ-131914 Sales Support/Operations

  • Newark, NJ, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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