Job Summary:
As a Repair Services Representative you will be handling the processing and oversight for new orders/quotes, product returns, warranty and resolution of billing and collections issues. Responds to routine customer service requests and inquiries. Provides feedback to improve processes within Repair Shop to expedite processing of repair orders.
Major Responsibilities:
- Routinely interfaces with internal Panasonic Departments for the coordination of internal work packages, reporting status and tracking of jobs in order to monitor and satisfy customer requirements.
- Processes new orders and quotes, product returns, warranty and resolution of billing and collections issues.
- Routinely monitors the repair cycle for turn time conformance.
- Maintains and updates Customer Profiles as customer requirements change.
- Provides feedback to improve processes within Repair Shop to expedite processing of repair orders.
- Must be able to work effectively in teams to satisfy customer requirements.
- Participates in Kaizen Lean action teams, learning and incorporating new concepts in daily work processes.
- Demonstrated proficiency and expertise with Ramco to process customer goods through the repair process to conclusion and billing.
- Must be familiar with repair work procedures, work instructions and quality operating procedures.
- Possess understanding of certification requirements of relevant regulatory authorities and a solid understanding of the IFE business.
- Clear understanding of the differences inherent in both the 14CFR Part 145 and the Manufacturing Part 21 work performed by the Repair Station.
- Must be able to identify problems that require escalation for quick resolution.
- Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues.
- Ability to perform in high-stress, high pressure environment.
- Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues.
- Must have a working knowledge of Microsoft Office applications.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Normally follows established procedures on routine work, requires instructions only on new assignments.
- High School Diploma or equivalent internationally recognized qualification.
- 3 years’ of related experience.
- Ability and willingness to work daily and weekend overtime as required.
- Must be able to work Saturdays when scheduled.
- Attention to details and ability to identify issues and escalate as necessary.
- Ability to work in a team environment.
***Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporation.
