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Repair Service Representative I

REQ: REQ-125966 Customer Service

  • Dundalk, Co. Louth, Ireland
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Job Description

• Routinely interfaces with internal Panasonic Departments for the coordination of internal work packages, reporting status and tracking of jobs in order to monitor and satisfy customer requirements.

• Processes new orders and quotes, product returns, warranty and resolution of billing and collections issues.

• Routinely monitors the repair cycle for turn time conformance.

• Maintains and updates Customer Profiles as customer requirements change.

Skills Requirements

• Provides feedback to improve processes within Repair Shop to expedite processing of repair orders.

• Must be able to work effectively in teams to satisfy customer requirements.

• Participates in Kaizen Lean action teams, learning and incorporating new concepts in daily work processes.

• Demonstrated proficiency and expertise with Oracle to process customer goods through the repair process to conclusion and billing.

• Must be familiar with repair work procedures, work instructions and quality operating procedures.

• Possess understanding of certification requirements of relevant regulatory authorities and a solid understanding of the IFE business.

• Clear understanding of the differences inherent in both the 14CFR Part 145 and the Manufacturing Part 21 work performed by the Repair Station.

• Must be able to identify problems that require escalation for quick resolution.

• Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues.

• Ability to perform in high-stress, high pressure environment.

• Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues.

• Must have a working knowledge of Microsoft Office applications.

• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

• Normally follows established procedures on routine work, requires instructions only on new assignments.

 *2 positions available*

REQ: REQ-125966 Customer Service

  • Dundalk, Co. Louth, Ireland
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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