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Repair Service Administrative Representative I

REQ: REQ-132575 Customer Service

Panasonic Avionics Corporation
  • Lake Forest, CA, United States
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Who we are: 

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!  

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. 

If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.  

 The position: 

Entry level customer service representative, handling the processing and oversight for new orders/quotes, product returns, warranty and resolution of billing and collections issues. Responds to routine customer service requests and inquiries. Provides feedback to improve processes within Repair Shop to expedite processing of repair orders.

  • Routinely interfaces with internal Panasonic Departments for the coordination of internal work packages, reporting status and tracking of jobs in order to monitor and satisfy customer requirements.
  • Processes new orders and quotes, product returns, warranty and resolution of billing and collections issues.
  • Routinely monitors the repair cycle for turn time conformance.
  • Maintains and updates Customer Profiles as customer requirements change.
  • Provides feedback to improve processes within Repair Shop to expedite processing of repair orders.


What we’re looking for: 

Knowledge/Skill Requirements

  • Must be able to work effectively in teams to satisfy customer requirements.
  • Participates in Kaizen Lean action teams, learning and incorporating new concepts in daily work processes.
  • Demonstrated proficiency and expertise with Oracle to process customer goods through the repair process to conclusion and billing.
  • Must be familiar with repair work procedures, work instructions and quality operating procedures.
  • Possess understanding of certification requirements of relevant regulatory authorities and a solid understanding of the IFE business.
  • Clear understanding of the differences inherent in both the 14CFR Part 145 and the Manufacturing Part 21 work performed by the Repair Station.
  • Must be able to identify problems that require escalation for quick resolution.
  • Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues.
  • Ability to perform in high-stress, high pressure environment.
  • Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues.
  • Must have a working knowledge of Microsoft Office applications.
  • Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
  • Normally follows established procedures on routine work, requires instructions only on new assignments.

Education/Experience

  • High School Diploma or equivalent internationally recognized qualification.
  • 3 years’ of related experience.

Our Principles:  

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude  

What we offer:  

At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.  

We offer flexible remote work options depending on your role. Where possible, we offer fully remote or hybrid work opportunities.  

Paid time off: Exempt Salaried employees receive unlimited PTO. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year. We also close our offices at the corporate level in the U.S. between Christmas and New Year. For operational positions that are expected to work on holidays, we provide additional compensation for hours worked.  

Health Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.   

401K with 50% match on up to 8% contribution, full vested from day 1  

Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program.  

  

All applicants are subject to Company policies, third party customer and worksite requirements, and government requirements, regarding vaccination and/or testing for COVID-19.  Where permitted by applicable law, applicants may be required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance. While the Company strongly encourages COVID-19 vaccinations, it may require vaccination and/or testing for positions in which third party customer, worksite, or government requirements apply, in accordance with applicable law. At those locations where requirements apply, exemptions will be considered based on applicable law.   

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporation. 

 

 

REQ: REQ-132575 Customer Service

  • Lake Forest, CA, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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