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Pro Audio Visual Technician

REQ: REQ-127035 Production

Heartland Customer Solutions, LLC
  • Kansas City, MO, United States
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Company Overview:

Heartland Customer Solutions, LLC, a wholly-owned subsidiary of Panasonic Corporation of North America, is the National Service Center for Panasonic products. Our technicians know mobile technology inside and out and take the time to get to know the customers personally and are committed to excellent service year after year.

Essential Job Functions

  • Troubleshoot and repair professional Video/broadcast products to the sub-assembly and component level
  • Align/Calibrate and upgrade firmware for all customer repaired units for optimal performance before shipment
  • Test/QC, clean, and help properly pack every unit prior to shipment
  • Maintain service records in the current service database system on all repairs
  • Create out of warranty repair estimates for customers
  • Enter all customer, part, and problems descriptions and resolution information data for every unit
  • Ensure all customer and product data is updated, complete, and relevant
  • Assist customers with any technical inquiry’s related to the repair of the product, update on status of repairs and estimates for in/out of warrant repairs
  • Communicate with customers to recognize, duplicate, and resolve all issues associated with repair
  • Conduct repair of equipment at customer site as required
  • Less than 5% travel may be needed.  Will be reviewed annually.
  • Other duties as assigned

Requirements

  • Degree in Broadcast, AV/IT Engineering, Pro Video or Electronics Technology preferred. In lieu of degree, must have 3-5 years’ experience in Broadcast Equipment Repair
  • Excellent knowledge of operation and maintenance of professional video camcorders, production cameras/CCU/ROP units, broadcast monitors, live video switchers, and pan/tilt camera systems
  • Experience with camera systems configuration, troubleshooting, and maintenance/calibration using test charts and equipment
  • Practical usage of test equipment - multimeter, oscilloscope, waveform and vector scope monitor, color meter, test charts – grey scale, color bar, DSC and Chroma Du Monde chart, studio lights, etc.
  • Strong understanding of video processing, color theory, color temperatures, color correction, white balance, video imager pixel concealment, camera shading, video resolutions and type of signals and video sync, Time Code, Frame Rates, IP networking/control, and IP steaming
  • Excellent computer and video product user skills required
  • Working knowledge of Windows 
  • Possess good organizational, decision-making, and logical troubleshooting skills
  • Effective written & oral communication skills  
  • Detail-oriented
  • Ability to learn new applications and programs
  • Must be able to lift and/or move broadcast equipment in cases with a weight of 20 to 70 lbs
  • Ability to work independently as well as in a team environment
  • Must be able to accurately distinguish different color hues

All applicants to PSSNA/HCS are subject to the Company’s mandatory vaccination policy. All employees are required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.
All applicants to PSSNA/HCS are subject to the Company’s mandatory vaccination policy. All employees are required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance.

REQ: REQ-127035 Production

  • Kansas City, MO, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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