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Performance Parts Representative

REQ: REQ-126133 Service/Installation

  • Bridgeton, MO, United States
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This position will be responsible for supporting the Performance Parts Department's efforts by entering quotes/orders and providing tracking information to both internal and external customers. This position also supports the Performance Parts Team in achieving a 2-hour turnaround time on all customer contacts. The role must ensure that the customer specifications and requests are entered correctly and in a timely manner.
  • First contact for receiving calls and emails for parts requests
  • Process orders for shipments including complete entry of customer and transaction data to ensure correct recording of order
  • Utilize Hussmann Part’s Oracle System to capture customer information and generate proposals.
  • Qualify customers for urgency and history of business transactions
  • Communicate and coordinate opportunities between Equipment Sales teammates
  • Monitor and complete the Warranty Parts Order and Tracking. Work with the Category Analysts to offer inventory stock suggestions to meet the customer needs.
  • Assist in department projects, which may include shared mailbox
  • 2+ Customer Engagement; 6 months inside sales exp servicing clients via phone or email preferred. Experience using ERP system (i.e Oracle)
  • 1 year proven Hussmann or relevant industry experience supporting client categories via phone or email. 
  •  High School Diploma required w/ 2 years; Bachelor’s Degree Preferred w/ 0 yrs exp
  • Proficient in Word, Excel, Outlook, Adobe Acrobat, Internet Explorer. 
  • BSS experience preferred
  • Advanced verbal and written communication skills. 
  • Ability to develop and maintain an organized and repeatable sales and ordering process. 
  • Enthusiasm for customer service and has a sense of urgency. 
  • Ability to prioritize and reprioritize quickly. 
  • Ability to thrive in a fast paced environment. 

REQ: REQ-126133 Service/Installation

  • Bridgeton, MO, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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