This position will be responsible for supporting our Parts Department's efforts by responding to customer parts requests, processing quotations and orders, resolving order closeout tasks, and capturing data to track and enhance the Parts Department's performance.
Role and Responsibilities
First contact for receiving calls and emails for parts requests.
Utilize Hussmann Part’s Oracle System to capture customer information and generate proposals.
Qualify customers for urgency and history of business transactions
Price and determine availability for requests and generate quotations
Process orders for shipments including complete entry of customer and transaction data to ensure correct recording of the order.
Communicate and coordinate opportunities between Equipment Sales teammates.
Monitor and complete the Warranty Parts Order and Tracking.
Assist in the development of parts identification tools.
Work with the Category Manager to offer inventory stock suggestions to meet customer needs.
Must be able to work in a fast-paced environment, managing multiple projects and ability and have the ability to flex to the needs of the business, taking on additional duties as needed.
Qualifications and Education Requirements
High School Diploma-College Degree Preferred
A minimum of four years of business to business sales support experience.
Proficient in Word, Excel, Outlook, Adobe Acrobat, Internet Explorer.
Advanced verbal and written communication skills.
Ability to develop and maintain an organized and repeatable sales and ordering process.
Enthusiasm for customer service and has a sense of urgency. Ability to prioritize and reprioritize quickly.
Ability to thrive in a fast-paced environment.
Hussmann or refrigeration product experience a plus.
Ability to travel (approx. 15% ) when needed.Additional Notes