Performance Parts Order Entry Representative

REQ: REQ-120488 Sales

  • Bridgeton, MO, United States
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Role and Responsibilities

  • Monitors the departments shared mailbox and assigns work appropriately and in a timely manner.
  • Point person for client categories to support escalations regarding parts quotes, orders and tracking information.
  • Identify problems and trends and be solution driven with minimal supervision.
  • Document best practices and share information with cross functional teams.
  • Responsible for utilizing Hussmann systems to enter quotes and orders from customers, both internal and external. Investigate customer issues and provide resolution with speed and excellence.
  • Communicate issues related to product delivery with the customers to ensure accurate and acceptable transaction completion.
  • Ability to make decisions based on the financial impact of the actions to Hussmann and customer.
  • Work collaboratively with all other Performance Parts team members to ensure the progress of orders for shipment exceed customer expectations.
  • Assist in maintaining the integrity of customer and transaction data.


Qualifications and Education Requirements

  • High School Diploma required; Bachelor’s Degree Preferred
  • Minimum 2 years’ customer engagement experience supporting complex clients, 1-year Hussmann customer support experience or relevant industry experience
  • Work effectively in a diverse team.
  • Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment with high attention to detail. 
  • Strong communication skills, verbal and written, required.
  • Advanced proficiency in Microsoft Office Suite
  • Oracle and BSS knowledge a plus
  • Strong organizational, time management skills
  • Able to meet short and long-term deadlines with limited supervision.
  • Bi-lingual English /Spanish is a plus.

*Must be flexible to work outside normal working hours and weekends as required.

REQ: REQ-120488 Sales

  • Bridgeton, MO, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.