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Order Management Supervisor

REQ: REQ-127357 Supply Chain

Hussmann Corporation
  • Suwanee, GA, United States
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Order Management Supervisor

Effectively manage and lead the Order Management department and collaborate with Engineering, Purchasing, Manufacturing, and Application Engineering to ensure lean, robust processes are in place to support customer orders. 


Role and Responsibilities

Establish processes, procedures, and training for Order Management Specialists to support the following Order Management functions in aiding the plant’s ability to deliver to Customer Request. Ensure all processes and procedures are documented and updated as needed.

  • Order entry in business system
  • Order acknowledgements within 48 hours
  • Customer change order requests
  • Timely order status communications to field sales

Ensure there is appropriate representation at the daily production meeting with manufacturing leaders and shipping staff.  Assist in determining root cause and resolutions for issues and delays related to manufacturing and shipping.  Report any missed shipments to manufacturing and shipping schedules to the appropriate Order Management Specialist so he/she can report to field sales personnel in a timely manner.  Work together with manufacturing and shipping management to define firm and accurate commitment dates. Report and communicate key Hussmann Order Management Metrics as defined by the leadership team.  Ensure that the Order Management Team understands how the metrics support the Hussmann Promise.   Set departmental goals that drive performance and promote internal and external customer satisfaction. Create a learning organization that capitalizes on improvement opportunities, implements proactive processes to anticipate customer requirements, and provides applicable training and education to all employees that better enables them to achieve individual and departmental objectives.

Qualifications and Education Requirements

Bachelor’ Degree preferred or equivalent management experience

Preferred Skills

Prior people manager

Excellent communication skills and organization

Computer/Analytical skills.  Microsoft office proficiency

SQL and/or Baan ERP system knowledge a plus.

Ability to collaborate with and influence peers as well as plant management staff

REQ: REQ-127357 Supply Chain

  • Suwanee, GA, United States
Apply Apply

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