Operations Coordinator

REQ: II8997 Operations

  • Aberdeen, United Kingdom
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ITC Global requires an Operations Co-ordinator to join their team in Aberdeen, Scotland.

 

As a an Ops Co-ordinator responsible for the coordination of project activities and billing supporting the Project Management and Operations teams in the execution of the installation of remote VSAT communications systems and services we provide to our customers in the Energy, Mining, and Maritime industries.

Works closely with Project Management, Operations, Accounting, Supply Chain, Engineering and Build &Test teams in the oversight of Service Delivery of remote VSAT communications systems to customer sites.  In this capacity is accountable for the coordination of projects, service delivery and billing services with our clients. This role will work closely with Sales to facilitate a seamless Sales to Operations delivery of service.

 

As an Operations Co-ordinator your duties will include:

 

Operations Coordination, Oversight and Reporting

  • Work directly with internal teams in the delivery of remote communications projects regionally as well as globally.
  • Assist in the development of project scope of work documents and creation of project work packs.
  • Assist the project manager during the project life cycle as necessary.
  • Capture any chargeable project revenue include Field Service dispatches and assist in completing billing packets.
  • Validate and prepare Billing Packets for Field Service jobs.
  • Organise Travel and accommodation for Field Service Team.
  • Maintain safety training records for all UK employees and organise  relevant training when required ie BOSIET, Offshore Medical, Fire Aid , vaccinations etc.
  • Maintain calibration and certification records of test and lifting equipment.
  • Create purchase requisitions for projects materials  in Great Plains.
  • PO Receiving of non-physical items within Great Plains.
  • Track equipment orders in process, and book none physical equipment into GP.
  • Create customer sites and projects sites witin Great Plains system and sharepoint. Upload all project documentation in sharepoint.

 

Back Up To The Billing & Finance Coordinator

  • Assist in the coordination and project review/kick off meetings with internal team members and customers.
  • Contact customer sites post installation to verify customer satisfaction with the installation, quality of work and proper operation of new system.
  • Work with Sales, Operations, Supply Chain and Accounting in creating client account billings related to strategic accounts or projects.
  • Review project closeout report to determine if project was completed within budget.
  • Update Project SharePoint Status Portal.
  • Promotes and maintains a safe and positive HSE presence within the team and day to day work flow.
  • Day to day leadership and accountability of the in assisting with assigned projects, scheduling and workflow.
  • Review Sales Order and/or customer RFP to determine and understand project requirements and billing terms.
  • Review completed project documentation and load in Sharepoint.

 

 

 

 

 

Your skills/ qualifications:

 

  • Detail oriented individual with proven ability to prioritize and complete multiple projects concurrently and within projected deadlines. Ability to offer creative solutions and resourceful problem solving skills a must.
  • Energetic self-starter with the ability to work in a fast-paced environment under general supervision and direction. Must have flexibility of working extended hours and on call as needed, and the ability to work independently.
  • In addition to independent qualities, the ability to work well as part of a regional and virtual teams across multiple geographies/vertical markets.
  • Well organized, effective written, verbal and presentation skills. Ability to prepare and present clear and concise oral and written opinions, reports and presentations.
  • Proficiency with the Microsoft Office suite (Project, Word, Excel, PowerPoint and Outlook).
  • Ability to effectively present information to top management.
  • Demonstrated ability and skills to engage and influence stakeholders required to deliver projects.
  • Demonstrates drive and determination to achieve success while being a self-motivator who sets clear direction and priorities.
  • ERP Systems Experience

 

Education Requirements

  • Preferred Associates degree minimum, Bachelor’s degree in the studies of Accounting, Communications/Technology/Telecom.  Relevant work experience will be considered.

Working Experience

  • 3+ year’s relevant experience in the delivery and management of Onshore/Offshore Oil & Gas, Maritime and Mining remote communication projects. 
  • Previous experience working with project delivery and billing teams.
  • General knowledge and experience with O&G, Maritime and Mining industry.
  • Energetic self-starter with the ability to work in a fast-paced environment under general supervision and direction. Must have flexibility of working extended hours and on call as needed, and the ability to work independently.
  • In addition to independent qualities, the ability to work well as part of a regional and virtual teams across multiple geographies/vertical markets.
  • Well organized, effective written, verbal and presentation skills. Ability to prepare and present clear and concise oral and written opinions, reports and presentations.
  • Proficiency with the Microsoft Office suite (Project, Word, Excel (Intermediate/ Advanced level), PowerPoint and Outlook). Experience of using Salesforce and ERP systems required
  • Ability to effectively present information to top management.
  • Demonstrates drive and determination to achieve success while being a self-motivator who sets clear direction and priorities.
  • Must be able to pass pre-employment and random drug and alcohol screens.  ITC Global maintains a zero tolerance drug and alcohol policy.
  • Ability to lift and carry materials weighing up to 10 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.
  • Travel Requirements : Minimal travel to other ITC Global offices or client visits may be required.

REQ: II8997 Operations

  • Aberdeen, United Kingdom
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