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Network Operations Engineer

REQ: REQ-127207 Engineering

Panasonic Avionics Corporation
  • Lake Forest, CA, United States
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Who we are: 

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!  

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. 

If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.  

The position: 

Support the 24/7 operation of Panasonic Avionics IFEC (In-Flight Entertainment and Connectivity) products. Lead diagnosing & troubleshooting of ground network related issues, coordinating with peers and staff inside the Customer Performance Center. Lead and execute ongoing technical/interface applications and operations specific to successful to ground & satellite network operations. 

RESPONSIBILITIES

Network Operations

  • Provide leadership with recommendations that designate a specific direction for the network architecture in terms of designs, standards, implementation, operations and maintenance.
  • Lead technical discussions required to support Network architecture design needs. This includes defining network requirements and creating a design, ensuring feasibility and integration with existing and potential new system/configurations
  • Assists with business continuity, Disaster Recovery/Incident Response planning/testing
  • Develop a roadmap for the network infrastructure that will include plans to enhance functionality, replace end of life infrastructure and/or increase operational efficiencies and reduce cost.
  • Define and Lead Network Operations technical practices.
  • Provide advice and consulting support to various project teams
  • Participate in cross functional architectural meetings with technical resources across all departments
  • Responsible for guiding and directing efforts for installing and troubleshooting PAC’s global network system.
  • Support leadership by assessing network risks and provide recommended contingency plans.
  • Work on complex ground network & Satellite network operations & engineering groups to effectively escalate ground & satellite issues; provide timely response to customer escalations.
  • Lead the planning and implementing of ground & satellite network upgrades, maintenance fixes, and vendor-supplied patches in conjunction with ground & satellite engineering groups.
  • Develop and implement network recommendations and requirements to meet network performance SLA’s.
  • Monitor ground & satellite network utilizing supplied tools and systems; provide reactive and proactive support based on interpretation of the tools.
  • Work on complex ground & satellite operations & engineering teams to test ground & satellite system performance via performance statistics and reporting.
  • Lead and implement strategies for integrating air and ground network support methodologies.
  • Lead collaboration to develop and maintain training materials for Customer Support Center & regional field based teams.
  • Write process / system and other required documentation to support regional ground & Satellite Operations.

Systems Administration

  • Maintain, supervise network monitoring & management systems for ground & satellite network
  • Optimize configurations to provide maximum uptime on critical systems, services & infrastructure for GCS services
  • Support systems, services & applications to meet required service level agreements, high availability/fault tolerance expectations and business continuity/disaster recovery requirements
  • Provide on-call 24/7/365 support on production systems, services & infrastructure (in rotation with other staff as required)
  • Escalate & resolve support incident tickets, problems and known issues 

Acquisition & Deployment

  • Research, evaluate and recommend new documentation tools and methods in support of documentation improvement efforts. 

Planning & Analysis

  • Lead to identify & define business procedures and establish documentation needs for all relevant hardware and software platforms in the air2ground enterprise.
  • Analyze air to ground project requirements to determine types of documents needed.
  • Collaborate with service and support staff to collect and interpret technical information.
  • Liaise with Quality department to ensure final documents are aligned to Panasonic Avionics Corporations standards and are usable and of high quality.
  • Lead change management process, documentation requirements and standardized procedures 

What we're looking for:

  • Bachelor’s Degree in Computer Science, Information Systems, or 4-year technical degree is desired. (i.e. Computer Engineering, Network Engineering).
  • Cisco CCNP preferred CCIE or Junos JNCDS, JNDCIS
  • Minimum 12 + years relevant work experience in a network operations environment
  • Network performance tuning techniques.
  • Detailed level of knowledge of contemporary tools and information sources for managing network systems.
  • Project planning and management principles
  • Considerable knowledge of TCP/IP; ethernet; network cabling; Layer2 and Layer 3 switching; the OSI Model; MPLS and Metro-Ethernet; VPN and SSL technology; Firewall Security; Network Management, Diagraming and troubleshooting
  • In depth knowledge of LAN,WAN, and Datacenter technologies on an enterprise level or carrier level.
  • Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, EIGRP, BGP, OSPF, NHRP, ATM, PPP, MPLS, VTP, VRF
  • Hardware: Cisco ASA, ASR, enterprise switching Experience with technical support/systems administration on projects using UNIX operating systems, including Red Hat Linux, Ubuntu & Solaris, Juniper Network equipment, MX/SRX switches, firewalls, and routers.
  • Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems.
  • Some domestic (<10%) and international (<5%) travel may be required for the purpose of cross training, capacity management & meeting with off-site personnel/management.
  • May be required to lift up to 30 pounds.

Our Principles: 

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude 

What we offer: 

At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program. 

  • We offer flexible remote work options depending on your role. Where possible, we offer fully remote or hybrid work opportunities. 
  • Paid time off: Exempt Salaried employees receive unlimited PTO. This means that there is no fixed number, range, or limit to the amount of Personal and Vacation Days that may be taken for exempt employees. Non-exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year plus a paid company-wide shut down in the U.S. between Christmas and New Year. 
  • Insurance: Medical insurance offerings from Aetna and Kaiser (CA &HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.  
  • 401K with 50% match on up to 8% contribution, full vested from day 1 
  • Other offerings include: Wellness Program, Counseling services, FSA & HSA, Life Insurance for employee, spouse and child, AD&D Insurance, Long-term and Short-term disability, Critical Illness Insurance, Accident Insurance, Legal Assistance, Pet Insurance, Identity Theft Protection, Dependent Care FLSA, Education Assistance, Commuter Program, Employee Purchase Program, Service Award Program. 

All applicants are subject to Company policies, third party customer and worksite requirements, and government requirements, regarding vaccination and/or testing for COVID-19.  Where permitted by applicable law, applicants may be required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment, unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance. While the Company strongly encourages COVID-19 vaccinations, it may require vaccination and/or testing for positions in which third party customer, worksite, or government requirements apply, in accordance with applicable law. At those locations where requirements apply, exemptions will be considered based on applicable law.  

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporation. 


#LI-MK1

REQ: REQ-127207 Engineering

  • Lake Forest, CA, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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