- Partner with Service Coordinator/Dispatcher to assess potential system issues based upon customer information and assign tasks accordingly. Liaison between the office, service, and install to promote greater continuity between departments.
- To perform prescribed, routine maintenance procedures on supermarket refrigeration system and self-contained temperature-controlled merchandisers.
- Maintenance, diagnosis and repair of refrigeration, heating & air-conditioning systems commonly installed in supermarkets, convenient stores and cold storage facilities.
- Survey new customer sites and assist in quoting service and maintenance. Development and maintenance of excellent customer relations.
- Provide technical support, guidance, and training to Service Technicians at all levels.
- Implement pertinent training and provide opportunities for ongoing professional development for technicians.
- Intrinsically involved with screening, interviewing and hiring new technicians.
- Additional responsibilities as assigned.
Formal Education Requirement:
Required Level: High School/GED and Completion/Certification from an HVAC-R Technical School or 7 years of experience in HVAC or HVAC-R
Preferred level: Technical Degree
Minimum Years of Experience Necessary: 10 year min experience with Tech Degree
Additional Information:
- Must have a Valid Driver’s License and maintain a safe driving record accordance with the Fleet Policy.
- Must be physically able to walk distances, bench and crouch, climb ladders, work at high elevations and lift/carry objects up to fifty pounds, repetitively and for an external period.
- Must have excellent verbal and written communication skills, detail orientated and highly motivated.
- Must have strong mechanical aptitude.
- Must be able to work nights and/or weekends as required.
- Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
- Strong leadership and business acumen.
- EPA Certification.
- EPA 608 Universal Certification.
- Superior decision-making ability and paperwork skills.
- Must have excellent verbal and written communication skills, detail orientated and highly motivated.
- Able to schedule work for other technicians.
- Able to correctly teach all the previously listed items.
