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Laptops Repair Technician-Level 1


Panasonic Canada Inc.
  • Mississauga, ON, Canada
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Panasonic Canada Inc.

For over 100 years, Panasonic has been committed to enhancing the well-being of people, communities, and society.  Our technologies and solutions have been developed with one aim in mind:  to enrich our lives and make life better – simpler, healthier, safer, more enjoyable, and more sustainable. Panasonic Canada Inc. (PCI) is a leading technology provider to businesses, government agencies and consumers across the region. The company leverages its strengths in Living Spaces, Immersive Entertainment, Sustainable Energy, Automated Supply Chains and Connected Solutions to provide lifestyle solutions to consumers as well as secure and resilient integrated solutions for B2B and B2G customers. We are proud to be recognized as one of Greater Toronto’s Top Employers for 2020, 2021 and 2022. Come join our journey.

What Panasonic Canada Inc. Offers

  • Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
  • Panasonic Retirement Savings Plan (RRSP)
  • Group Retirement Savings Plan (RSP)
  • Generous Parental Leave Top Up
  • Education Assistance Program/ Tuition Reimbursement
  • Employee Purchase Program
  • Employee & Family Assistance Program (EFAP)
  • Employee Volunteer Program – Paid Time Off for Volunteer Days

Repair Technician 1- Laptops:

Services and repairs a range of products sold/distributed under the Toughbook Department.  Provides service and support to internal customers handling repairs of sales samples for resale or demonstration purposes and external customers direct to industrial end-users. 

Please note this is a full-time permanent opportunity.


  1. Repairs products from assigned product lines within quality standards and standardized timeframes to minimize repeat repair.  Provides repair update to management on daily assignments.  Troubleshoots and identifies the warranty and non-warranty components of the repair. Provides customers with written estimates to ease communication related to non-warranty repair. Successfully completes required training seminars as instructed by Management team.
  2. Completes export documentation for shipments to Japan/ US repair center, for escalated issue to factory.  Prepares packages for shipping.  Picks up, transfers parts or provides additional support within the PCI parts logistics department as required.
  3. Collect information on frequently repaired units and notify management regarding frequently occurring problems. Maintain well organized and clean bench repair area that meets or exceeds safety standards. 
  4. Ensures the technical workspace adheres to WHMIS standards.  Ensures proper maintenance of specialized tools, tests equipment and test fixtures.  Ensures any maintenance of equipment is properly documented.  Ensures that any defective or worn equipment is reported to management promptly.
  5. Supports Technical Support teams on technical service issues, acts as resource to support group in reference to customer inquiries. Participates in team resolution of issues.

The Successful Candidate Will Have:

  1. 2-years of community college for Electronic Technician or 3-years of community college for Electronic Technologist or equivalent.
  2. A + certification is required.
  3. 2 years related work experience required.
  4. Knowledge of micro-processor hardware / software theory required.
  5. Must have good knowledge of   Windows 10, Android platform and MS Office suite.
  6. Ability to safely and accurately use tools and instruments supplied such as volt meters, oscilloscope and a variety of diagnostic software associated with testing products and soldering tools. 
  7. Ability to diagnose and repair products to modular level.  Some board level repair may be required.
  8. Good communication skills required when discussing repair solutions with end users - must be able to articulate cause of problem, remedy and cost in easy-to-understand terms.
  9. Must have good team approach, work closely with other to achieve department goals.
  10. Must have excellent time management skills to work on multiple work order, track pending estimate, follow up with customers. 
  11. Must provide technical and non-technical information to technical and non-technical audiences.

How to Apply

Please apply via email at [email protected]. Please include a PDF copy of your current resume.

Diversity, Equity, and Inclusion at Panasonic Canada Inc.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees

AODA Policy

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for

job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

 Only candidates selected for an interview will be contacted.


We thank you for your interest in working for Panasonic Canada Inc.



  • Mississauga, ON, Canada
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As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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