Sorry, you need to enable JavaScript to visit this website.
Back to Search

Laptops Repair Technician-Level 1

Indirect

Panasonic Canada Inc.
  • Mississauga, ON, Canada
Apply Apply

Panasonic Canada Inc.

For over 100 years, Panasonic has been committed to enhancing the well-being of people, communities, and society.  Our technologies and solutions have been developed with one aim in mind:  to enrich our lives and make life better – simpler, healthier, safer, more enjoyable, and more sustainable. Panasonic Canada Inc. (PCI) is a leading technology provider to businesses, government agencies and consumers across the region. The company leverages its strengths in Living Spaces, Immersive Entertainment, Sustainable Energy, Automated Supply Chains and Connected Solutions to provide lifestyle solutions to consumers as well as secure and resilient integrated solutions for B2B and B2G customers. We are proud to be recognized as one of Greater Toronto’s Top Employers for 2020, 2021 and 2022. Come join our journey.

What Panasonic Canada Inc. Offers

  • Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
  • Panasonic Retirement Savings Plan (RRSP)
  • Group Retirement Savings Plan (RSP)
  • Generous Parental Leave Top Up
  • Education Assistance Program/ Tuition Reimbursement
  • Employee Purchase Program
  • Employee & Family Assistance Program (EFAP)
  • Employee Volunteer Program – Paid Time Off for Volunteer Days

Repair Technician 1- Laptops:

Services and repairs a range of products sold/distributed under the Toughbook Department.  Provides service and support to internal customers handling repairs of sales samples for resale or demonstration purposes and external customers direct to industrial end-users. 

Please note this is a full-time permanent opportunity.

Responsibilities:

  1. Repairs products from assigned product lines within quality standards and standardized timeframes to minimize repeat repair.  Provides repair update to management on daily assignments.  Troubleshoots and identifies the warranty and non-warranty components of the repair. Provides customers with written estimates to ease communication related to non-warranty repair. Successfully completes required training seminars as instructed by Management team.
  2. Completes export documentation for shipments to Japan/ US repair center, for escalated issue to factory.  Prepares packages for shipping.  Picks up, transfers parts or provides additional support within the PCI parts logistics department as required.
  3. Collect information on frequently repaired units and notify management regarding frequently occurring problems. Maintain well organized and clean bench repair area that meets or exceeds safety standards. 
  4. Ensures the technical workspace adheres to WHMIS standards.  Ensures proper maintenance of specialized tools, tests equipment and test fixtures.  Ensures any maintenance of equipment is properly documented.  Ensures that any defective or worn equipment is reported to management promptly.
  5. Supports Technical Support teams on technical service issues, acts as resource to support group in reference to customer inquiries. Participates in team resolution of issues.

The Successful Candidate Will Have:

  1. 2-years of community college for Electronic Technician or 3-years of community college for Electronic Technologist or equivalent.
  2. A + certification is required.
  3. 2 years related work experience required.
  4. Knowledge of micro-processor hardware / software theory required.
  5. Must have good knowledge of   Windows 10, Android platform and MS Office suite.
  6. Ability to safely and accurately use tools and instruments supplied such as volt meters, oscilloscope and a variety of diagnostic software associated with testing products and soldering tools. 
  7. Ability to diagnose and repair products to modular level.  Some board level repair may be required.
  8. Good communication skills required when discussing repair solutions with end users - must be able to articulate cause of problem, remedy and cost in easy-to-understand terms.
  9. Must have good team approach, work closely with other to achieve department goals.
  10. Must have excellent time management skills to work on multiple work order, track pending estimate, follow up with customers. 
  11. Must provide technical and non-technical information to technical and non-technical audiences.

How to Apply

Please apply via email at [email protected]. Please include a PDF copy of your current resume.

Diversity, Equity, and Inclusion at Panasonic Canada Inc.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees

AODA Policy

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for

job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

 Only candidates selected for an interview will be contacted.

 

We thank you for your interest in working for Panasonic Canada Inc.

 

Indirect

  • Mississauga, ON, Canada
Apply Apply
Back to Search

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

Related Jobs

See All Careers
  • PNA Corporate Job Listing

    Apprentice Electrician-Solar PV Operations and Maintenance

    Panasonic Canada Inc. Mississauga, ON, CA

    Summary:

    We are seeking a motivated and enthusiastic Apprentice Electrician to join our Solar PV Operations and Maintenance (O&M) team. In this role, you will assist in the maintenance and repair of rooftop commercial solar PV systems located in southern Ontario ranging from 100 kW to 500 kW in size. You will work closely with licensed electricians and other team members.

  • PNA Corporate Job Listing

    Bilingual Technical Helpdesk Analyst L2

    Panasonic Canada Inc. Niagara-on-the-Lake, ON, CA

    Bilingual Technical Helpdesk Analyst-Level 2:

    Supervises the day-to-day operations of junior team members through wallboard monitoring to ensure SL is met.  Ensures agents are productively taking live calls or priority-based callback's when required.  Reply and resolve emails from vendor management and agent support.  Attend daily / weekly helpdesk team meetings.  Act as a senior consultant by providing additional steps to junior agents to help resolve calls or request an escalation.  Act as a liaison between junior agents and advanced product support on escalation, supervises agent / salesforce questions, reply to any priority one vendor manager emails, and takes front line calls should low service level dictate. Performs other duties as assigned.

    Please note this is a full-time opportunity.

    Please note, office-based work for this position will be based out of Panasonic’s Niagara-on-the-Lake office.

    Please note that the position will require the successful candidate to come into the office (100%) for the initial training period, after which the incumbent will transition to a hybrid work model. 

  • PNA Corporate Job Listing

    Bilingual Technical Helpdesk Analyst-Level 1

    Panasonic Canada Inc. Niagara-on-the-Lake, ON, CA

    Bilingual Technical Helpdesk Analyst-L1:

    Analyst works in a 24/7 * 365 helpdesk environment with a fixed scheduled. The employee provides technical support through telephone & e-mail for timely resolution of customer issues in accordance with service level and other KPI standards (FCR, Priority Resolution Times, CSAT).  Consults management, other technical resources, or sales staff for non-routine elements or resolution.  Participates in team resolution of problems as required.  Performs other duties as assigned.

    Please note this is a full-time opportunity.

    Please note, office-based work for this position will be based out of Panasonic’s Niagara-on-the-Lake office.

  • PNA Corporate Job Listing

    Merchandiser-Imaging Products

    Panasonic Canada Inc. Richmond, BC, CA

    Imaging Product Trainer:

    The Imaging Product Trainer will be the go-to resource for training and product knowledge on all consumer digital still cameras and camcorders sold by Panasonic Canada.  The incumbent will be responsible for training and establishing strong relationships with retailers, improving the brand experience at store level, and ensuring that Lumix Brand is top of mind for Sales Staff.

    Please note, this is a part-time position requiring 24 hours per week.  The Imaging and Product Trainer will be required to work evenings and weekends on an as needed basis.

    Please note this is a 11-month part-time contract opportunity.

    This position is 100% remote with the requirement to travel across the designated province and interprovincially.

  • PNA Corporate Job Listing

    Technical Support Representative

    Panasonic Canada Inc. Mississauga, ON, CA

     Technical Support Representative:

    Provides technical assistance on assigned product lines.  Troubleshoots and diagnoses technical hardware and software issues, including specialized third party accessory issues.  Advises on feasibility of repair.  Participates in team resolution of issues and provides feedback to management and factories.  Provides pre and post sales technical support, demonstrates functionality, features and capabilities.  Attends tradeshows and other events to support technical enquiries.  Provides appropriate documentation, reporting, and participates in other related projects as required.

    Please note this is a full-time permanent opportunity.

    Office based work will be out of our Mississauga office on Ambler Drive.

Join our Talent Community!

Not ready to apply? Joining our talent community not only provides you with job updates but insider peeks on some of the innovative technologies you could work on.

START HERE