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IT Systems Analyst

REQ: REQ-128729 IT

Panasonic Connect, Professional Services
  • Leawood, KS, United States
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Company Overview:

Heartland Customer Solutions, LLC, a wholly-owned subsidiary of Panasonic Corporation of North America, is the National Service Center for Panasonic products. Our technicians know mobile technology inside and out and take the time to get to know the customers personally and are committed to excellent service year after year.

Essential Job Functions:

  • Ensure that current and future technical services and solutions are aligned and delivered with company’s business needs and industry standards
  • Develop and maintain architecture of the infrastructure  
  • Provide appropriate leadership to help shape IT strategy
  • Proficiency of monitoring and maintaining virtual servers using software such as VMware or similar technologies
  • Install, configure, upgrade, and support network equipment including routers, servers, switches,
  • Configure firewalls, routers, and switches to maximize network efficiency and security (Cisco, Fortinet, SonicWALL, WatchGuard, Zscaler, HP)
  • Establish and govern the infrastructure and operations supporting the delivery of business applications and technical services
  • Ensure all operations are following industry standards including CMMC and ISO
  • Manage service provider to ensure delivery of availability and performance of WAN in a secure and cost-effective manner
  • Scheduling and management of system upgrades to avoid disruption to business to keep technology current
  • Plan and execute integration of technology into the business
  • Handle day-to-day operational questions/issues that arise in the provision of Infrastructure and IT Services
  • Other duties as assigned


  • 6+ years of experience with IT infrastructure design, implementation and enhancement
  • MUST be customer service and detailed oriented
  • Ability to balance and coordinate workload for multiple projects  
  • Extensive experience with Windows enterprise application and systems environments and how these environments interact with each other
  • Exchange Server, 0365, Cloud management, Active Directory Management (AD), SharePoint, Terminal Services, NTFS, network, and protocols (TCP/IP, DNS, FTP, Layer 2 & 3 devices)
  • Linux/UNIX environments preferred (Basic scripting, etc…)
  • Experience supporting SAN devices (EMC, HP Nimble, Network Appliance) and VMware - SQL a plus
  • Professional level network certifications prefer but not required (CCNA, CompTIA, MCSE)
  • Experience in the monitoring and maintenance of data centers and their supporting policies such as Disaster Recovery, Incident Response, Risk Analysis and Business Continuity 
  • Possess good organizational, decision-making, and logical troubleshooting skills
  • Must be able to think strategically & establish direction
  • Ability to learn new applications and programs
  • Effective written & oral communication skills  
  • Ability to work independently as well as in a team environment

All applicants to PSSNA/HCS are subject to the Company’s mandatory vaccination policy. All employees are required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

REQ: REQ-128729 IT

  • Leawood, KS, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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