IT Specialist (ITC)

REQ: REQ-113896 Engineering

  • Aberdeen, United Kingdom
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Desktop Support

  • Provide 1st/2nd level support, log all calls using internal Helpdesk application; troubleshooting of hardware and software issues.
  • Able to troubleshoot issues and raise with relevant Tier 2 and Tier 3 engineers.
  • Provide and support all office & shop floor IT activities, including setting up of computers, notebooks, printers, scanners, workplace, docking stations, information points and patching cables.
  • Installation and configuration of hardware and software to company standard using internal deployment software, Kace Imaging and Jamf Pro, including computers and notebooks and all associated network devices; backup and restore data.
  • Administration of desktop computers, notebooks, printers/photocopiers and telephony.
  • Administering and maintaining user accounts using windows Active Directory.
  • Support mobile working users across a number of platforms, including iOS, Android, AirWatch MDM, VPN for remote access.
  • Supporting Microsoft Windows 7 and 10 operating systems, and Apple MacOS operating systems.
  • General software, MS Office range, MS Teams, Yammer, Skype for Business, Anti Virus, various Internet Browsers, GoToMeeting, OpenVoice, and various collaboration suites, etc.
  • Remote Desktop Support via Beyond Trust, MS Remote Desktop, MS Teams.
  • IT Asset management (inventory update and disposing of obsolete hardware as per the company’s guidelines).
  • Configuring and supporting Terminal Service / Remote Desktop services.
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    Network Administration

  • Basic Windows servers and Network administration (only allowed to administrate local Cisco switches and Servers, limited access allowed).
  • Understand and troubleshoot LAN / TCPIP / DHCP / DNS / Firewalls / Routers / Switches / VPN’s / Wi-Fi issues / VoIP Systems.
  • Regional Office internet circuit provisioning.
  • Regional Office mobile phone contracts provisioning.
  • Regional Office setup and commissioning.

    Procurement

  • Procurement of IT equipment including but not limited to, desktop, laptops, printers, peripherals, etc.
  • Liaising with suppliers and leasing companies.

    IT Projects & Process Improvement

  • Work directly with internal teams in the design and delivery of IT projects regionally as well as globally.
  • Recommend innovative technical solutions that will enhance, increase levels of redundancy and survivability and add flexibility to existing global infrastructure and products/services.
  • Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.
  • Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
  • Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.
  • Creates formal networks involving coordination among groups.
  • Works with senior staff members to determine methods and procedures on new or special assignments.
  • Ability to write and converse effectively with peers from internally, customers and other vendors on a technical level. 
  • Driven to have exceptional customer service skills.
  • Detail oriented individual with proven ability to prioritize and complete multiple tasks concurrently and within deadlines.
  • Ability to offer creative solutions and resourceful problem solving skills a must.
  • Must have flexibility of working extended hours, weekends, holidays, on call and in remote and harsh environments.
  • In addition to independent qualities, the ability to work well as part of a regional/global and virtual teams across multiple geographies/vertical markets.
  • Problem solving skills in hardware and software issues.
  • Good understanding of Windows 7/10/MacOS and MS Office 365 applications.
  • Knowledge of ITIL/ITSM processes plus Network and Telecommunications (LAN / TCPIP / DHCP / DNS / Firewalls / Routers / Switches / VPN’s / Wi-Fi issues / VoIP Systems, etc).
  • Knowledge of Windows Server 2008, 2012 and 2016.
  • Excellent time management and organisational skills.
  • Ability to work independently and in a small IT team; in a fast-paced environment.
  • Excellent customer care and communication skills - both written and verbal.
  • Good understanding of cultural sensitivities in the areas of work

Education Requirements & Working Experience

  • Bachelors in Engineering or Information Technology or equivalent experience.
  • 5 years of experience of working within a technical support team and relevant experience of IT helpdesk support.
  • Cisco training – CCNA or CCNP qualifications.
  • Experience with satellite communications fundamentals, VSAT, antenna RF systems/sub-systems and fixed antenna systems.

Working Conditions/Physical Elements

  • Ability to lift in excess of 20lbs and pass a physical exam as required.

Travel requirements

  • Ability to travel via vessel, airplane and helicopter in support of our customers.

REQ: REQ-113896 Engineering

  • Aberdeen, United Kingdom
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.