IT Analyst ll - Retail Services

REQ: REQ-111728 IT

  • Bridgeton, MO, United States
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Role and Responsibilities

  •        Support and develop business operations and key initiatives
  •        Investigate and solve functional and technical demand
  •        Measure the quality of deliverables in support of IT goals
  •        Practice and adhere to IT concepts and standards and make             suggestions for improvement
  •        Analyze business requirements and generate solution designs
  •        Design, develop and document processes and procedures                 within the IT framework

Qualifications and Education Requirements

Bachelors Degree preferred. Equivalent experience, education and/or certifications may be considered in lieu of Bachelors.

2+  years of experience with a degree

5+ years of relevant experience without a degree

Additional Notes
  • Experience in the following areas
    • Microsoft Dynamics 365 Field Service experience preferred. Work order management system for field support experience ideal.
    • Microsoft Power Apps and Flow
    • Vendor management. Leverage multiple vendors to deliver solutions.  Ensure that vendors are meeting agreed-upon commitments
    • Knowledge of Desktop systems, networking and server support. Key will be to communicate with end-users and tie in the right support areas.
    • Experience with a Service Industry is desirable, but not required
    • Business Relationship management skills
    • Provide end-user desk-side training for client technologies
  • Drive continuous process improvement of internal IT processes in order to meet changing business unit conditions
  • Make recommendations and drive process improvements for Service Support processes and the Service Desk
  • Provide the ITS organization with feedback on the direction of the support based on interactions with the end-user.
  • Execute change management tasks including communication to key user communities, providing subject matter expertise, providing training and documentation where appropriate

The Hussmann® Promise:

Continuously providing the most customer-focusedsolutions in the food retailing industryBetter Business   ּ   Better partners   ּ   Better world

 

REQ: REQ-111728 IT

  • Bridgeton, MO, United States
Apply Apply

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