IT Analyst II

REQ: REQ-121966 IT

  • Bridgeton, MO, United States
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Role and Responsibilities

  • Support and develop business operations and key initiatives
  • Investigate and solve functional and technical demand
  • Measure quality of deliverables in support of IT goals
  • Practice and adhere to IT concepts and standards and make suggestions for improvement
  • Analyze business requirements and generate solution designs
  • Design, develop and document processes and procedures within IT framework


Qualifications and Education Requirements

  • Bachelors Degree preferred. Equivalent experience, education and/or certifications may be considered in lieu of Bachelors.
  • 2+  years experience with degree
  • 5+ years relevant experience without degree

Skills

  • Possess a basic understanding of the financial impact
  • Provide detailed creation of documentation and requirements using cases
  • Define and create functional and system design specifications
  • Define preliminary problem statement and research topic
  • Understand technical concepts and apply the knowledge to discussions with vendors and consultants
  • Evaluate, document, and resolve reported issues from customers
  • Strong written and oral communication skills
  • Find ways to improve and promote quality
  • Research, meet, and identify issues with vendors to ensure a proper fit
  • Work in a team setting to improve oneself and coworkers


Additional Notes

  • Experience in the following areas
    • Microsoft Dynamics 365 Field Service experience preferred. Work order management system for field support experience ideal.
    • Microsoft Power Apps and Flow
    • Vendor management. Leverage multiple vendors to deliver solutions.  Ensure that vendors are meeting agreed upon commitments
    • Knowledge of Desktop systems, networking and server support. Key will be to communicate with end users and tie in the right support areas.
    • Experience with a Service Industry is desirable, but not required
    • Business Relationship management skills
    • Provide end user desk-side training for client technologies
  • Drive continuous process improvement of internal IT processes in order to meet changing business unit conditions
  • Make recommendations and drive process improvements for Service Support processes and the Service Desk
  • Provide the ITS organization with feedback on the direction of the support based on interactions with end user.
  • Execute change management tasks including communication to key user communities, providing subject matter expertise, providing training and documentation where appropriate

REQ: REQ-121966 IT

  • Bridgeton, MO, United States
Apply Apply

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