This role is responsible for supporting and processing the leave programs and policies via the Leave Administration system, Workday system processes, policy interpretation, reporting and audits.
Employee Services & Administration
- Responsible for answering escalated employee inquiries made via multiple channels (e.g., e-mail, phone, case management system). Inquiries may include, but are not limited to interpretation of HR policies and procedures, information regarding employee programs, benefits, etc.
- Provide backup support to the other Leave Administrators and Employee Services as deemed necessary
- Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s) / team(s). Appropriately documents case details and relevant information in the case management system.
- Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR functional area(s) in order to develop credibility. Integrates efficiently with team members in the functional area(s), seeking input/assistance as needed. Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team.
- Ensures that all company policies and procedures are adhered to / in compliance with all applicable Federal, state, and/or municipal laws. Understands HIPAA policy and practice to ensure confidential employee information is protected.
- Provides continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management.
Leave Administration (LOA)
- Field all LOA inquiries from employees and managers across the US and provide guidance and interpretation in accordance with company policy and applicable federal and state laws.
- Administer all aspects of leave programs. Maintain detailed records.
- Reviews and evaluates requests for accommodations under the ADA.
- Documenting the employee's request for accommodation and facilitating the interactive process between the employee, HR and Legal to determine the most effective accommodation.
- Responsible and accountable for maintaining and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPPA rules and regulations
Reports & Audits
- Create and distribute various daily, weekly, monthly and ad-hoc reports for various internal customers
- Responsible for monthly employee leave data audits in coordination with the HR Operations team SOPs
- Updating and maintenance of HR system procedures, user guides, FAQ’s, tool kits, forms and training materials.
- Identify and recommend opportunities for continuous process improvement; create efficiencies through understanding system capabilities and streamlining processes
- Ability to collaborate across multiple functional areas
- Responds to customer requests in a timely manner
- Takes responsibility to resolve customer complaints
- Detail oriented
- Ability to follow policies and procedures
- HR systems knowledge (Workday) preferred
- Manages own time, equipment and direct assignments
- Exercises some judgment in performing duties. Recourse to supervision and precedents are usually available.
Personal Protective Equipment (PPE) Requirements:
- To ensure the health and safety in the workplace and for the protection of our employees, wearing PPE is a requirement for some roles at PENA and may include equipment such as a full Tyvek suit, safety shoes, gloves, safety glasses, face mask, bump cap, and a full hazmat suit that includes a respirator.
Qualifications: Requirements - Required and/or Preferred
- Basic: High school diploma or GED
- Preferred: Four-year college degree in Business Administration/Human Resources or equivalent work experience.
- 1+ years of Leave Administration experience needed
- Strong Customer Service focus.
- In depth Leave administration knowledge across all states preferred, to include ADA and FMLA
- Must have working-level knowledge of the English language, including reading, writing, and speaking English
- Process expertise from any discipline – ideal candidates have a reputable lean six sigma certification with experience in a live operations environment.
- Analytical orientation – demonstrated capability for data-driven decisions and data analysis. High systems comfort level.
- Workday experience preferred but not required. Other systems experience such as human capital management or enterprise resource planning is helpful.
- Clear communication skills- Succinct and vivid for topics that can be complex.
- Willingness to learn, teach, and build.
- Proficiency with Microsoft Office Suite, including Access, Outlook, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirement for- specific competencies, access online forms and policies, complete online benefits enrollments.
- Alignment to Panasonic’s seven (7) core principles (contribution to society, fairness and honesty, cooperation and team spirit, untiring effort for improvement, courtesy and humility, adaptability, gratitude)
Physical Activities: (Percentage of time (equaling 100%) during the normal workday the employee is required to)
- Sit: 40%
- Walk: 30%
- Stand: 20%
- Lift: 10%
Required Lifting and Carrying: (Required frequency is: Not required (0%), Occasional (1-33%), Frequent (34-66%, Continuous (67-100%)
- Up to 10 lbs.: Occasional
- Up to 20 lbs.: Occasional
- Up to 35 lbs.: Occasional
- Team-lift only (over 35 lbs.): Not Required
Panasonic Energy of North America (PENA) is collaborating with Tesla at a massive battery factory near Reno, Nevada which is known for its quality of life and expansive outdoor adventures. Panasonic's role at the Gigafactory is to manufacture and supply cylindrical lithium-ion cells to Tesla for their electric vehicles and energy storage systems.
Over the past few years, the Gigafactory has grown to the largest lithium-ion battery factory in the world. Together with our partner Tesla, we continue to revolutionize the lithium-ion battery space and accelerate the world’s transition to sustainable energy and transportation.
Our mission at PENA is to make the vision of affordable Electric Vehicles a reality by producing the world’s safest, high quality, and lowest cost batteries. Through this effort we will create a clean energy society and our products will change society’s use of and perceptions of electric power.
In addition to an environment that is as innovative as our products, we offer competitive salaries and benefits.
Pre-employment drug testing is required. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. without restriction.
Panasonic is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.
Thank you for your interest in Panasonic Energy of North America.