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Help Desk Technician

REQ: REQ-127107 Operations

Heartland Customer Solutions, LLC
  • Leawood, KS, United States
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Company Overview:

Heartland Customer Solutions, LLC, a wholly owned subsidiary of Panasonic Corporation of North America, is the National Service Center for Panasonic products.  Our technicians know mobile technology inside and out and take the time to get to know the customers personally and are committed to excellent service year after year. 

Essential Job Functions

  • Communicate with end-users to test, troubleshoot, and diagnose computer hardware and software failures
  • Efficiently and concisely document customer support calls
  • Conduct testing and troubleshooting functions with the assistance of information in the form of written or verbal descriptions/diagrams 
  • Perform data input of required material
  • Provide Broadcast phone support for creation of projector repair orders  
  • Perform quality inspections for all completed processes
  • Provide feedback to supervisors of any observed trends or unusual failure conditions
  • Miscellaneous daily tasks including deployment support and/or clean-up activities 
  • Perform cable installation, including new commercial data, label, pull and terminate cables
  • Assist in batch file creation and maintenance
  • Other duties as assigned

Requirements

  • AA/AS degree in electronics. In lieu of degree, must have 2 years related experience.
  • Experience or support of software product/solution is preferred.
  • Experience in computer troubleshooting and repair, down to the subassembly level, including but not limited to the removal and replacement of hard drives, memory, modems, motherboards, etc.
  • Working knowledge of Microsoft Office and Windows Operating Systems 
  • Working knowledge of general IP networking 
  • Must possess good organizational, decision-making, and logical troubleshooting skills
  • Ability to read and interpret schematic diagrams and technical manuals
  • Effective communication/telephone skills
  • Detail-oriented
  • Ability to learn new applications and programs
  • Must be able to lift 30 pounds to a height of 5 feet
  • Ability to work independently as well as in a team environment
  • A+ Certification a plus


All applicants to PSSNA/HCS are subject to the Company’s mandatory vaccination policy. All employees are required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

REQ: REQ-127107 Operations

  • Leawood, KS, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

Panasonic assigns only certain positions to approved staffing agencies and search firms that have a current agreement with Panasonic in place. Not all positions are eligible for an agency fee.

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