Field Technician III

REQ: REQ-112334 Operations

  • Harahan, LA, United States
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Field Service Technician III

ITC Global, Inc.

 

 

JOB SUMMARY

 

Duties & Responsibilities

As a Field Technician III, the individual will be responsible for equipment installation, repair and preventative maintenance supporting the remote communications needs of our customers in the Energy, Mining, and Maritime industries.  Specifically includes fixed, auto-acquire and stabilized VSAT systems and networking devices. 

This position requires land and offshore travel, international travel, frequent overnight stays and the ability to perform to a high standard in stressful situations.

Field Service Technicians work a 10/4 schedule; 10 days begin on a Wednesday and end on a Friday. 

 

MAJOR RESPONSIBILITIES

FIELD SUPPORT OF VSAT SYSTEMS

  • Installation and troubleshooting of all fixed, stabilized and Auto-Acquire VSAT systems in use by the company.
  • Installation and troubleshooting of remote subscriber equipment to include but not limited to:
    • Wireless access points and VoIP phones.
    • Antenna Control Units
    • Satellite modems
    • RF Equipment
    • UPS Systems
    • Solar Power Systems
  • Telecom duties include use of BER Testers and spectrum analyzers, wiring of in-house telecom circuits, repair of in-house telecom equipment and some advanced troubleshooting techniques.
  • Provide day to day preventative maintenance and repair of VSAT hardware.
  • Proficiency with use of engineering drawings for installation, troubleshooting and repair.
  • Complete all plans, diagrams and procedures related to installations including the as-built documentation.
  • Provide remote customer support as needed.
  • Problem resolution; working with clients and other service providers to resolve complex network related issues.
  • Ability and willingness to train and mentor junior technicians on specific hardware and technology being deployed to customer sites.

BUILDOUT AND CONFIGURATION OF VSAT SYSTEMS

  • Assembly of all fixed, stabilized and Auto-Acquire VSAT systems in use by the company.
  • Configuration of remote subscriber equipment to include but not limited to:
    • Wireless access points and VoIP phones.
    • Antenna Control Units
    • Satellite modems
    • RF Equipment
    • UPS Systems
    • Solar Power Systems
  • Work on pre-commissioning Build & Test in workshop environment.
  • Test, program, and repair of basic land mobile communications equipment.
  • Prepare and dispatch equipment and hardware to sites prior to installation, as needed.

 

  1. Ability to travel via vessel, airplane and helicopter in support of our customers.

DOCUMENTATION, GENERAL DUTIES AND HS&E

  • Complete all job documentation and paperwork in a timely fashion.
  • Compliance with mandatory company procedures.
  • Maintain company vehicles according to manufacturer recommendations.
  • Promotes and maintains a safe and positive HSE presence within the team and day to day work flow. Comply with the requirements of the Safety Management System.
  • Conducting safety/toolbox meetings.
  • Ensure compliance with system procedures.
  • Facilitate/conduct risk assessments (JHAs).
  • Report incidents and hazards
  • Participate in incident investigations.

 

KNOWLEDGE/SKILL REQUIREMENTS

  • Deep understanding of Windows, Linux and VMware servers
  • Experience and advanced knowledge of Stabilized antenna systems to include SeaTel, Intellian and Orbit.
  • Proficient with iDirect NMS IDX, Comtech Satellite Modems, and wireless Access Points.
  • Experience and knowledge of Cisco routers and switches.
  • Experience in IP routing, switching, security and VoIP.
  • Proficient with the use of Spectrum Analyzers.
  • Ability to perform tasks with minimal to no supervision.
  • Must have exceptional customer service skills driven to exceed customer expectations.
  • Detail oriented individual with proven ability to prioritize and complete multiple tasks concurrently and within deadlines.
  • Cabling, fabrication, and termination of commissioning of VSAT stabilized antennas.
  • Knowledge of Electrical safety/Awareness of Electrical isolation.
  • Knowledge of offshore safety procedures, which may include but not limited to Permit to Work, Stop the Job, Lone Man Working, Electrical Isolation.
  • Ability to offer creative solutions and resourceful problem-solving skills.
  • Energetic self-starter with the ability to work in a fast-paced environment. Must have flexibility of working extended hours, weekends, holidays, on call and in remote and harsh environments.
  • In addition to independent qualities, the ability to work well as part of a regional/global and virtual teams across multiple geographies/vertical markets.
  • Bosiet, offshore Medical, MIST, and Emergency Breather System (EBS) to be included as part of mandatory courses to allow technicians to be deployed to offshore installations in EMEA regions.
  • SafeGulf and SEMS certifications preferred but not mandatory.
  • Well organized, effective written, verbal and presentation skills.
  • Proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
  • Fair understanding of cultural sensitivities in the areas of work.

EDUCATION/EXPERIENCE REQUIREMENTS

 

Education Requirements

  • Associates degree in IT, Telecommunications, Communications and 5+ years of relevant work experience.  Commensurate military experience may be acceptable.

Working Experience

  • 5+ years relevant work experience in Onshore/Offshore remote communications industry is preferred.
  • Proven experience with satellite communications fundamentals, VSAT antenna RF systems/sub-systems to include Auto Acquire, fixed and stabilized antenna systems, demonstrable by systems installations and actual work experience.

 

Working Conditions/Physical Elements

  • Must have the ability to lift a minimum of 50 Lbs.
  • Must have the manual dexterity to utilize various types of hand tools.
  • Must be able to pass a physical exam.
  • Must be able to pass BOISET training.
  • Must be able to work extended hours in an offshore environment and remote locations.
  • Ability to travel via vessel, airplane and helicopter in support of our customers.
  • Must be able to pass pre-employment and random drug and alcohol screens.  ITC Global maintains a zero-tolerance drug and alcohol policy.

 

Travel Requirements

90% travel is required including land, offshore and international via boat and aircraft.

 

 

 

 

 

ITC Global, Inc is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy.  All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety-sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

 

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REQ: REQ-112334 Operations

  • Harahan, LA, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

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