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Field Quality Specialist

REQ: REQ-127538 Quality

Hussmann Corporation
  • Bridgeton, MO, United States
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Support the controls “release to customer” field strategy for all Hussmann products by serving as liaison between the engineering, manufacturing, sales, product management, warranty customers, contractors, and Field Quality Project Lead and Technical Support teams.

Position Responsibilities:
  • Support the controls “release to customer” field strategy for all Hussmann products by serving as a liaison between the engineering, manufacturing, sales, product management, warranty customers, contractors, and Field Quality Project Lead and Technical Support teams. Key Job functions include:
    • Utilize knowledge of refrigeration controls applications to mitigate customer risk during installation and start up
    • Manage proactive support for key customer onboarding and special projects and new product and controls releases
    • Collaborate with cross-functional teams to meet project objectives, drive root cause, and mitigate customer risk
    • Advise in the customer support process related to the delivery and startup of sustaining and new products
    • Participate in meeting cadences with cross-functional teams to ensure robust support plans for field escapes, issues, large customer start-up projects, and new products and controls startups
    • Effectively manage controls projects within budgetary guidelines
    • Effectively manage individual utilization – including maintaining itinerary plans and proactively communicating to the manager and leads when schedule permits special project work
    • Collaborate with cross-functional teams to meet project objectives, drive root cause, and mitigate customer risk
    • Champion projects to completion
    • Support process improvement activities
    • Oversee complex order and new product builds 
  • Drive cross-functional accountability related to Field Quality to mitigate customer risk
    • Document onsite findings utilizing the field report creation process
    • Utilize the Field Escalation process when applicable
  • Perform Senior Field Quality Project Manager duties
    • Conducting plant and customer site audits to identify opportunities for continuous improvement of products and processes.
    • Interact directly with customers, contractors, technicians and engineering providing advanced-level technical expertise in order to instill confidence in Hussmann equipment, installation, technical support, and service and will also have the experience to provide startup support on refrigeration systems and merchandisers as needed. 
    • This position is customer-facing; therefore, professionalism is of the utmost importance as the FQS is viewed as Hussmann’s “technical expert”.
    • Capable of influencing warranty expenditures by identifying and resolving issues prior to equipment start-up
  •  Mentor and develop emerging team members in Controls startup and functionality
    • Facilitate/Coordinate Training as required
    • Provide Peer to Peer Training
    • Manage training metrics as required
    • Create Training Material as required

      Key Competencies and Success Factors:

  • Build efficient, realistic plans and detailed actions to achieve objectives; Set priorities effectively and organize information; hold self and others accountable to project milestones and results
  • Takes accountability for getting work done; is resourceful in identifying creative solutions to difficult problems
  • Demonstrates effective consulting, negotiating, and persuasive skills to diverse audiences, promoting constructive confrontation and issue resolution; Presents information in a clear and accurate manner
  • Strong business acumen; ability to drive strategy, influence practices, processes, and policies that result in competitive advantage; Continuously works to improve value through process improvement
  • Understands customer and market demands; proactively ensure customer requirements translate into program requirements, responds promptly to customer needs and advocates resolution of issues important to stakeholders
  • Strong ability to collaborate with cross-functional teams with the ability to influence and create action


  • Minimum High School Diploma and Technical Degree
  • Bachelor’s Degree preferred
  • A minimum of 8 years Refrigeration/HVAC or related industry experience
  • Must have advanced industry product knowledge; hands-on understanding of complex refrigeration systems; and advanced knowledge of electrical controls and equipment
  • Minimum 8 years Field project management experience  
  • Strong Microsoft Office skills, specifically Excel, PowerPoint, and Word
  • Experience facilitating meetings with cross-functional teams preferred
  • Minimum 8 years of experience managing complex customer start-ups
  • Ability to speak effectively before groups of customers or employees of the organization
  • Manufacturing new product launch/build experience a plus
  • Mobility within work facilities including manufacturing and installation sites
  • Knowledgeable and/or trainable in Hussmann systems (Aftermarket, Tavant, CRM Dynamics, QMS, and Team Center)
  • Up to 70% independent travel to manufacturing and customer sites

    Since 1906, Hussmann has been helping retailers preserve and display fresh foods.  Today, Hussmann is a world leader in manufacturing, selling, installing and servicing merchandising equipment and refrigeration systems to customers throughout the world. Hussmann serves a wide variety of customers involved in the global cold chain.  These include supermarkets, mass merchants, warehouse clubs, convenience stores, drug stores, and foodservice establishments. 

    Hussmann creates value for customers in the areas of merchandising, food safety, shelf live extension, sustainability and the life cycle value.  Hussmann is focused on addressing the needs of its customers, providing solutions that provide superior value for their business.

    As Field Quality Controls Project Manager, you will represent all divisions of Hussmann manufacturing to customers within your assigned region while collaborating with multi-regional and cross functional teams and third part contractors, to achieve desired results within budget and to specified quality and customer requirements, and within the project schedule.  You will also support the development of organizational and departmental processes to improve product release and delivery execution speed and effectiveness, including analyzing and supporting the implementation NTI, NPD, and COD requests as required.

    If you share our passion for inspiring progress, then you belong with Hussmann. Hussmann is committed to a diverse workforce and is an Equal Opportunity Employer

REQ: REQ-127538 Quality

  • Bridgeton, MO, United States
Apply Apply

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