Field Quality Specialist

REQ: REQ-113439 Quality

  • Charlotte, NC, United States
  • Durham, NC, United States
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Perform field installation and commissioning and lead in root causing field reported Hussmann product issues, ensuring customer support objectives are met within budget, on time, and with required quality and functionality. 

  • Effectively manage field projects within budgetary guidelines and individual utilization – including maintaining itinerary plans and proactively communicating to manager/leads when schedule permits special project work.
  • Collaborate with cross functional teams to meet project objectives, drive root cause, and mitigate customer risk.
  • Provide customer support related to the delivery and startup of sustaining and new products.
  • Participate in meeting cadences as required with cross functional teams to ensure robust support plans for field escapes, issues, large customer start up projects, and new products and controls start-ups.
  • Champion projects to completion and support process improvement activities.
  • Oversee complex order and new product builds
  • Drive cross-functional accountability related to Field Quality to mitigate customer risk.
  • Document onsite findings utilizing the field report creation process.
  • Utilize the Field Escalation process when applicable.
  • Perform standard FQS duties including conduct plant and customer site audits to identify opportunities for continuous improvement of product and processes.
  • Interact directly with customers, contractors, technicians and engineering providing advanced level technical expertise in order to instill confidence in Hussmann equipment, installation, technical support, and service and will also have the experience to provide startup support on refrigeration systems and merchandisers as needed. 
  • Position is customer facing; therefore, professionalism is of the utmost importance as the FQS is viewed as Hussmann’s “technical expert”.
  • Capable of influencing warranty expenditures by identifying and resolving issues prior to equipment start-up.
  • Mentor and develop emerging FQS team members in the startup and functionality of Hussmann products.
  • Facilitate/Coordinate training as required and provide Peer to Peer Training Create Training Material as required
  • Champion employee engagement initiatives

Requirements;

  • High School Diploma and Technical Degree required Bachelor’s Degree preferred
  • 5 + years of Commercial Refrigeration or related industry experience and field project management experience.
  • Must have advanced industry product knowledge; hands on understanding of complex refrigeration systems; and advanced knowledge of electrical controls and equipment
  • Strong Microsoft Office skills, specifically Excel, PowerPoint, and Word Experience facilitating meetings with cross functional teams preferred
  • Experience managing complex customer start ups
  • Ability to speak effectively before groups of customers or employees
  • Manufacturing new product launch/build experience a plus
  • Mobility within work facilities including manufacturing and installation sites
  • Knowledgeable and/or trainable in Hussmann systems (Aftermarket, Tavant, CRM Dynamics, QMS, and Team Center)
  • Up to 70% independent travel to manufacturing and customer sites

Key Competencies and Success Factors:

  • Build efficient, realistic plans and detailed actions to achieve objectives;
  • Sets priorities effectively and organizes information; holds self and others accountable to project milestones and results
  • Takes accountability for getting work done; is resourceful in identifying creative solutions to difficult problems
  • Demonstrates effective consulting, negotiating, and persuasive skills to diverse audiences, promoting constructive confrontation and issue resolution
  • Presents information in a clear and accurate manner
  • Strong business acumen
  • Ability to drive strategy, influence practices, processes and policies that result in competitive advantage;
  • Continuously works to improve value through process improvement
  • Understands customer and market demands; proactively ensure customer requirements translate into program requirements, responds promptly to customer needs and advocates resolution of issues important to stakeholders
  • Strong ability to collaborate with cross functional teams with ability to influence and create action

REQ: REQ-113439 Quality

  • Charlotte, NC, United States
  • Durham, NC, United States
Apply Apply

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