Field Quality Manager - South

REQ: REQ-112060 Quality

  • Bridgeton, MO, United States
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Role & Responsibilities:
  • Manage deployment of FQPM Team, NTD, NTI, and COD support, Customer site start up and commissioning, Pay to Play requests, ensuring customer support objectives are met within budget, on time, and with required quality and functionality. Key Job functions include:
    • Effectively lead a regional FQS team within budgetary guidelines
    • Effectively manage team utilization – including maintaining and reporting utilization metrics
    • Manage proactive support for key customer onboarding and special projects and new product and controls releases
  • Lead and collaborate with cross functional teams to meet project objectives, drive root cause, and mitigate customer risk
  • Lead customer support process related to the delivery and startup of sustaining and new products
  • Manage meeting cadences with cross functional teams to ensure robust support plans for field escapes, issues, large customer start up projects, and new products and controls start ups
  • Support process improvement activities
  • Oversee complex order and new product builds
  • Drive cross-functional accountability related to Field Quality to mitigate customer resolution
  • Manage resource assignments for quarterly plant and customer site audits to identify opportunities for continuous improvement of product and processes
  • Perform standard FQS duties
  • Conducting plant and customer site audits to identify opportunities for continuous improvement of product and processes.
  • Interact directly with customers, contractors, technicians and engineering providing advanced level technical expertise in order to instill confidence in Hussmann equipment, installation, technical support, and service and will also have the experience to provide startup support on refrigeration systems and merchandisers as needed.
  • This position is customer facing; therefore, professionalism is of the utmost importance as the FQS is viewed as Hussmann’s “technical expert”.
  • Capable of influencing warranty expenditures by identifying and resolving issues prior to equipment start-up
  • Mentor and develop the FQS team in the startup and functionality of Hussmann products
  • Facilitate/Coordinate Training
  • Manage, track, and measure Peer to Peer Training
  • Create Training Material as required
  • Champion employee engagement initiatives

Key Competencies and Success Factors:
  • Build efficient, realistic plans and detailed actions to achieve objectives; Sets priorities effectively and organizes information; Delegates work and coordinates resources to maximize results; Proven ability to manage projects and holds self and others accountable to project milestones and results
  • Takes accountability for getting work done; is resourceful in identifying creative solutions to difficult problems
  • Demonstrates effective consulting, negotiating, and persuasive skills to diverse audiences, promoting constructive confrontation and issue resolution; Presents information in a clear and accurate manner
  • Strong business acumen; Ability to drive strategy, influence practices, processes and policies that result in competitive advantage; Continuously works to improve value through process improvement
  • Understands customer and market demands; proactively ensure customer requirements translate into program requirements, responds promptly to customer needs and advocates resolution of issues important to stakeholders
  • Strong ability to collaborate with cross functional teams with ability to influence and create action

Qualifications & Education Requirements:
  • High School Diploma and Technical Degree required
  • Bachelor’s Degree preferred
  • A minimum of 10 Refrigeration/HVAC or related industry experience
  • Must have advanced industry product knowledge; hands on understanding of complex refrigeration systems; and advanced knowledge of electrical controls and equipment
  • Minimum 10 years field project management experience
  • Strong Microsoft Office skills, specifically Excel, PowerPoint, and Word
  • Experience leading meetings with cross functional teams
  • Experience managing complex customer start ups
  • Ability to speak effectively before groups of customers or employees of organization
  • Multi-plant project management experience a plus
  • Manufacturing product implementation experience a plus
  • Mobility within work facilities including manufacturing and installation sites
  • People management experience preferred
  • Knowledgeable and/or trainable in Hussmann systems (Aftermarket, Tavant, CRM Dynamics, QMS, and Team Center)
  • Up to 50% independent travel to manufacturing and customer sites

REQ: REQ-112060 Quality

  • Bridgeton, MO, United States
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