Field Equipment Specialist

REQ: REQ-111533 Project Management

  • Sarasota, FL, United States
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  • Role and Responsibilities Investigate fit and finish, field quality issues for all Hussmann products and submit field reports through a CRM online based program.
  • Order parts needed to resolve equipment warranty and quality issues.
  • With some guidance manage all technical issues for delivered equipment to a positive resolution for the customer.
  • This includes leveraging “subject matter experts” as needed from other parts of the organization.
  • Partner with FER Leader to assess situations and prioritize job responsibilities.
  • Communicate with customer representatives, contractors, and sales organization on the status of all equipment issues, both positive and negative.
  • Communicate issues and provide feedback to sales and engineering as required.
  • Perform jobsite inspections and reviews as needed.

Requirements:

  • High School Diploma required, Bachelors Degree preferred.
  • 4 + years of customer focus experience required Refrigeration/HVAC or related industry experience preferred.
  • Ability to work independently.
  • Ability to develop positive relationships with contractors and customers.
  • Excellent interpersonal and persuasion skills, both verbal and written required.
  • Solution Driven Up to 50% travel required.

The Hussmann® Promise: Continuously providing the most customer-focused solutions in the food retailing industry Better Business ּ better partners ּ better world

REQ: REQ-111533 Project Management

  • Sarasota, FL, United States
Apply Apply

As a global policy, Panasonic does not recognize resumes or other application materials submitted from staffing agencies and search firms outside of our system. Therefore, please do not submit resumes or other application materials through the external Panasonic web site or directly to our employees. Any resumes or other application materials submitted through the external web site or directly to employees of Panasonic or any of its subsidiaries or affiliates will not be eligible for any agency fee, and the resume and other application materials will be added to our database for direct recruitment.

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